Operation Support Agent

Carbon 60; Aberystwyth; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading global aerospace company is seeking an Operation Support Agent to enhance operational excellence in Filton. This contract role extends until December 2026, focusing on improving operations through training, feedback, and supporting management activities. Candidates should have strong knowledge of AOS standards and Lean/Six Sigma principles. This role demands effective communication and a proactive approach to change management, making it ideal for those who thrive in dynamic environments.

Qualifications

• Good knowledge of AOS standards and Operational Excellence principles.
• Strong awareness of Lean and Six Sigma principles, methods, and tools.
• Ability to tutor AOS bricks and MES usage.
• Understanding of change management and adaptable tutoring approaches.
• Capability to provide structured feedback on routines management.
• Ability to identify deviations and propose recommendations.

Responsibilities

• Implement and improve boards & routines with operational teams.
• Train teams by running awareness sessions on AOS standards.
• Measure and report on AOS maturity using KPIs.
• Co‑facilitate AOS workshops and industrial assessments.
• Develop AOS / MES roadmaps with operational teams.
• Exchange best practices with other AOS Agents.

Skills

Knowledge of AOS standards

Lean principles

Six Sigma methods

Change management basics

Ability to tutor AOS

Performance feedback skills

Job description

Carbon60 is looking for an Operation Support Agent to join a leading global player in the aerospace industry, known for its commitment to innovation, quality, and customer satisfaction. This position is based in Filton, and as a contract role it will last until the end of December 2026.

Key Responsibilities

• Implement and improve boards & routines with operational teams
• Train and coach teams by running awareness sessions on AOS standards and principles
• Launch and participate in management go-look-see activities, providing structured feedback
• Measure and report on AOS maturity using KPIs, activities, and self-assessments
• Co‑facilitate AOS workshops and participate in industrial assessments
• Co‑facilitate the development of AOS / MES roadmaps and Tactical Implementation Plans (TIP) with operational teams
• Exchange best practices with other AOS Agents

Required Skills and Qualifications

• Good knowledge of AOS standards, global system view, and Operational Excellence principles
• Strong awareness of Lean and Six Sigma principles, methods, and tools
• Ability to tutor AOS bricks and MES usage to front‑line managers, technicians, and operators
• Understanding of change management basics and the ability to adapt tutoring approaches accordingly
• Capability to provide structured feedback to leaders on routines management and performance dialogue
• Ability to identify deviations from standards and propose simple recommendations through self‑assessment

If you are interested in this role, please apply with an updated CV and one of our consultants will be in touch.