Onsite Windows Desktop Support Engineer

Computacenter AG & Co. oHG

Lincoln

Hybrid

GBP 27,000 - 36,000

Full time

2 days ago

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Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Lincoln. You will resolve incidents, fulfill service requests and ensure users receive a responsive support experience.

Role requires 2nd line incident resolution, adherence to SLA and strong knowledge of Windows 10/11, Office, and ITSM tools like ServiceNow. Onsite full-time position with a UK driving license and SC clearance considerations.

Qualifications

An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
Experience handling LTSC Channels and KIOSK is highly desirable
Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
Excellent customer interface and customer service skills
Some flexibility with working hours when needed
Full UK Driving License
SC Cleared or required to undertake SC Clearance

Responsibilities

Undertake incident and request tasks
Possess 2nd line responsibility for resolving incidents to SLA
Maintain a <2% incident per month target
Be responsible for the completion of assigned works within allocated timeframes
Undertake Project Tasks, supporting both internal and external Project Managers
Undertake Non-Standard Requests tasks to agreed timescales
Proactively communicate and coordinate with Level 3 teams to highlight major level issues
Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
Install & configure software and hardware