Onsite Desktop Support Engineer - Lincoln

Computacenter; Lincoln; On-site; GBP 28,000 - 36,000; Full time

Job summary

Computacenter in Lincoln is seeking a hands-on Desktop Support Engineer to provide 2nd line technical support across a busy environment. You will resolve incidents, fulfill service requests and maintain high-quality user experience onsite.

You’ll work with Windows 10/11, SCCM/AD, and ITSM tools, coordinate with Level 3 teams, and ensure SLA targets are met. A driving license and SC clearance are desirable.

Qualifications

• Experience with Windows 10/11 including configuration and registry basics.
• Knowledge of LAN/WAN, DNS, DHCP, VPN and remote connectivity.
• Familiarity with ITSM processes and tools (ServiceNow).
• Strong customer-facing communication and incident ownership.
• Full UK driving licence; SC clearance or ability to obtain.

Responsibilities

• Provide 2nd line desktop support to achieve SLA targets.
• Resolve incidents and requests, aiming for <2% monthly incidents.
• Install and configure software and hardware across devices.
• Coordinate with Level 3 teams on major issues.
• Support project tasks for internal and external PMs.

Skills

Windows OS expertise

Networking fundamentals

Customer service

UK Driving License

SC Clearance desirable

Tools

ServiceNow ITSM

Active Directory

SCCM

Job description

We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Lincoln (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance