Onsite Desktop Support Engineer – SLA-Driven Support

Computacenter AG & Co. oHG; Glasgow; Hybrid; GBP 26,000 - 36,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Glasgow, onsite full time. You’ll troubleshoot Windows 10/11, manage SCCM/AD, ITSM ServiceNow, and network connectivity, printers and peripherals. A Full UK Driving Licence and SC clearance are desirable.

Qualifications

• Strong customer-facing communication and professional demeanor.
• Ability to work in a busy environment and manage multiple incidents.
• Willingness to adapt to shifting schedules when required.
• Driving licence and security requirements for UK work.

Responsibilities

• Undertake incident and request tasks.
• 2nd line responsibility for resolving incidents to SLA.
• Maintain an incident target of <2% per month.
• Complete assigned work within timeframes.
• Undertake project tasks with internal and external PMs.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams on major issues.
• Resolve hardware, network, printing issues, etc.
• Install and configure software and hardware.

Skills

Customer service

Communication skills

Flexibility with hours

Driving license

Tools

SCCM

Active Directory

ITSM ServiceNow

LAN/WAN/Wi‑Fi

Job description

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Glasgow, onsite full time. You’ll troubleshoot Windows 10/11, manage SCCM/AD, ITSM ServiceNow, and network connectivity, printers and peripherals. A Full UK Driving Licence and SC clearance are desirable.