Onsite Desktop Support Engineer — Derby IT Support

Computacenter AG & Co. oHG; East Midlands; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Derby, onsite full-time.

You will handle incidents, fulfill service requests, and ensure users receive a responsive, high-quality support experience. Candidates should have strong Windows 10/11 knowledge, ITSM exposure, and good communication, with UK driving license and SC clearance considerations.

Qualifications

• Strong knowledge of Windows OS and Office applications.
• Experience handling incidents to SLA.
• Clear communication with users and stakeholders.
• UK Driving License and operational readiness for field tasks.

Responsibilities

• Undertake incident and request tasks.
• Second-line responsibility for resolving incidents to SLA.
• Maintain a target of <2% incidents per month.
• Complete assigned tasks within set timeframes.
• Support project tasks for internal and external Project Managers.
• Handle non-standard requests within agreed timescales.
• Coordinate with Level 3 teams to address major issues.
• Resolve hardware, network, printer, and peripheral issues.
• Install and configure software and hardware.

Skills

Windows 10/11

Incident management

Customer service

ITIL awareness

Networking basics

Tools

SCCM

Active Directory

VPN

ServiceNow

Job description

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment in Derby, onsite full-time.

You will handle incidents, fulfill service requests, and ensure users receive a responsive, high-quality support experience. Candidates should have strong Windows 10/11 knowledge, ITSM exposure, and good communication, with UK driving license and SC clearance considerations.