Onsite UK Customer Support Specialist — Training & Growth

JOBSTODAY.WORLD; United Kingdom; On-site; GBP 21,000 - 26,000; Full time

Benefits offered by this job

Annual leave

Private medical insurance or benefits

Job summary

JOBSTODAY.WORLD is seeking a Customer Service Representative for an on-site role in the United Kingdom. You will handle enquiries by phone, email, live chat or in person and deliver accurate information on products, orders and policies.

Preferred but not essential is previous customer service experience; training will be provided. You must be able to work on-site and have the right to work in the United Kingdom.

Qualifications

• Basic English communication and customer service mindset.
• Willingness to learn CRM and support processes.
• Strong listening and problem-solving abilities.

Responsibilities

• Respond to customer enquiries by phone, email, live chat or in person
• Provide accurate information about products, services, orders and company policies
• Resolve customer concerns professionally and elevate complex cases when required
• Process orders, payments, returns, account updates or service requests
• Maintain accurate customer records using CRM or internal systems
• Coordinate with other departments to resolve customer issues
• Meet customer service, quality and response-time standards
• Support general administrative and data-entry activities

Skills

English proficiency

Customer-focused

Communication skills

Team player

Tools

CRM systems

Job description

JOBSTODAY.WORLD is seeking a Customer Service Representative for an on-site role in the United Kingdom. You will handle enquiries by phone, email, live chat or in person and deliver accurate information on products, orders and policies.

Preferred but not essential is previous customer service experience; training will be provided. You must be able to work on-site and have the right to work in the United Kingdom.