Customer Support Specialist - Training & Growth

Leeds Events; Leeds; On-site; GBP 20,000 - 25,000; Full time

Benefits offered by this job

Comprehensive training and ongoing development

Opportunities for progression

Employee assistance programme

Job summary

A growing support team in the UK is seeking a Customer Service Representative to manage customer inquiries via phone, email, and live chat. The ideal candidate is friendly, motivated, and eager to learn, with strong communication skills. Full training is provided, making this role suitable for those without previous experience. The company offers a supportive workplace culture, opportunities for career progression, and comprehensive employee assistance programs. Join us to enhance customer experiences and grow within the team.

Qualifications

• Strong communication and active listening skills are essential.
• Ability to maintain a calm and supportive approach towards customers.
• Basic IT skills necessary for working with MS Office and CRM systems.

Responsibilities

• Respond to customer enquiries via phone, email and online chat.
• Provide accurate information and resolve issues in a timely manner.
• Maintain detailed and clear customer records.
• Work closely with internal teams to support customer needs.
• Ensure a positive customer experience with every interaction.

Skills

Strong communication skills

Active listening skills

Problem-solving mindset

Basic IT proficiency

Attention to detail

Job description

A growing support team in the UK is seeking a Customer Service Representative to manage customer inquiries via phone, email, and live chat. The ideal candidate is friendly, motivated, and eager to learn, with strong communication skills. Full training is provided, making this role suitable for those without previous experience. The company offers a supportive workplace culture, opportunities for career progression, and comprehensive employee assistance programs. Join us to enhance customer experiences and grow within the team.