Customer Care Specialist — Growth & Training

Prince Personnel

Telford

On-site

GBP 21,000 - 27,000

Full time

2 days ago

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Job summary

Prince Personnel is seeking a friendly Customer Service Assistant to join a busy team in the United Kingdom. You will manage enquiries across multiple channels, provide product information, and resolve issues with a focus on delivering a positive customer experience.

The role requires excellent communication, attention to detail, and a proactive, team-oriented approach in a fast-paced environment. You’ll work Monday–Friday, with standard daytime hours, contributing to a growing business that

Qualifications

Previous customer service experience in fast-paced environments.
Excellent written and verbal communication skills.
Strong attention to detail and administrative accuracy.
Positive, professional, customer-focused approach.

Responsibilities

Respond to customer enquiries across email, telephone, web chat, social media, and CRM.
Provide accurate product information and assist with product availability queries.
Resolve customer concerns in a professional and timely manner.
Record customer interactions accurately in the CRM.
Collaborate with colleagues to resolve more complex enquiries.
Deliver a personalised service tailored to individual needs.
Ensure all communications are clear, professional and aligned with company standards.
Meet response time targets while maintaining high customer care.