Customer Service Specialist — Own Enquiries, Fast Solutions

MPJ Recruitment Ltd; Bingley; On-site; GBP 18,000 - 30,000; Full time

Benefits offered by this job

25 days holiday plus bank holidays

Full training and ongoing development

Career progression opportunities

Supportive team environment

Job summary

MPJ Recruitment Ltd is seeking a Customer Service Representative to join a busy Operations Team in the United Kingdom. You will be the main point of contact for customers, handling queries, appointments, and technical questions, taking ownership to resolve each enquiry from start to finish.

The role involves supporting customers via phone, email and web chat, delivering first-time resolutions, and working with internal teams to resolve issues quickly.

Qualifications

• confident, organised and genuinely passionate about customer service.

Responsibilities

• Supporting customers via phone, email and web chat.
• Taking ownership of enquiries and delivering first-time resolutions.
• Handling customer queries and complaints professionally.
• Working with internal teams to resolve issues quickly and effectively.
• Helping customers get the most from digital self-service options.
• Working towards and exceeding team KPIs.
• Sharing ideas to improve our services and customer experience.

Job description

MPJ Recruitment Ltd is seeking a Customer Service Representative to join a busy Operations Team in the United Kingdom. You will be the main point of contact for customers, handling queries, appointments, and technical questions, taking ownership to resolve each enquiry from start to finish.

The role involves supporting customers via phone, email and web chat, delivering first-time resolutions, and working with internal teams to resolve issues quickly.