Onsite Project Technician

AVI-SPL; Greater London; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading digital solutions provider in Greater London seeks an onsite project technician. Responsibilities include supporting AV deployment, working with installation teams, and ensuring client satisfaction. The ideal candidate has knowledge of audio/video systems and excellent customer service skills. This role offers competitive medical benefits and training opportunities.

Benefits

Medical benefits

25 Days Paid holidays

Training and professional development

Qualifications

• Ability to read and interpret electronic schematics.
• Field installation knowledge of control programs (Extron/Firmware).
• Willing to undertake training to improve technical knowledge.

Responsibilities

• Support project installation teams according to standards.
• Field service support of networked devices.
• Ensure all AV spaces are ready for use and meet client expectations.

Skills

Basic computer knowledge

Knowledge of various audio/video systems

Demonstrated customer service focus

Ability to supervise installation teams

Field knowledge of networked devices

Job description

Description

WHO WE ARE

AVI-SPL is a digital enablement solutions provider that transforms how people and technology connect to elevate experiences, create new value, and enable organizations to thrive and grow. We are the largest provider of collaboration technology solutions, which include our award-winning managed services.

Our highly certified industry experts and innovation leaders share a vision to help people work smarter and live better. We believe that success starts with a sound team and that an inclusive and diverse workplace moves us all forward.

WHAT YOU’LL DO

An onsite project technician is required to be based at one of our client sites in Canary Wharf London. This individual will need to develop into the role highlight below, with a view to providing engineering and administrative support of fully integrated conference rooms, boardrooms and large complex environments such as auditoriums. The project technician will report daily to the project lead (AVI-SPL) and function as an extension of their team. His/her responsibilities include the support of AV deployment as the project dictates, working with AV vendors assigned to the project and the customer’s management team.

WHAT WE’RE LOOKING FOR

Day-To-Day Responsibilities

• Read and interpret electronic schematics and architectural blueprints.
• Support project installation teams in accordance with Citi standards.
• Fulfil project tasks dictated by client and project management team.
• Field service support of networked devices (Routers, IP Protocols, etc.).
• Working within a team shift pattern set out by the management.
• Performs other AV related tasks as directed by the client.
• Decommissioning and redeployment of video conferencing systems as necessary.
• Ability to work and think independently and ensuring to meet deadlines.
• Sign off for handover to client of all in scope AV spaces.
• Ensure all AV spaces are presentable, ready for use, and in line with the client’s expectations.
• Deputise when required for project manager and client for London works.

Education and/or Experience

• Basic computer knowledge.
• Knowledge of various audio/video systems.
• Knowledge of basic signal flow for audio, video and control.
• Ability to supervise installation teams during integration and commissioning.
• Demonstrated customer service focus and client communication skills.
• Effectively communicate with employees, customers and colleagues.
• Ability to work and think independently and ensuring to meet deadlines.
• Field installation knowledge of control programs (Extron/Firmware) – upload and download capability.
• Field knowledge of networked devices (Routers, IP Protocols, AVoIP etc.).
• Configuration of Cisco video endpoints and room systems and certification on behalf of the client.
• Willing to undertake training and examinations to improve their technical knowledge.
• Additional InformationWorking Hours.

WHY YOU’LL LIKE WORKING HERE

• Medical benefits.
• 25 Days Paid holidays.
• Enjoyable and dynamic company culture.
• Training and professional development opportunities.

Items to Consider

• AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.
• This position will generally work on customer sites and may deal with a construction site-type of work environment.

MORE ABOUT US

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.