Onsite Print Support Technician

Apogee Corporation Ltd; Newcastle upon Tyne; On-site; GBP 23,000 - 29,000; Full time

Benefits offered by this job

Flexible working options

33 days holiday including bank hols

Life assurance 4x salary

Pension scheme

Employee Assistance Programme

Job summary

Apogee Corporation Ltd is seeking an Onsite Service Assistant/Engineer to support and maintain devices for a client account on site in Newcastle. You will use remote monitoring and incident management tools to deliver first-line hardware and software support, acting as the frontline representative for the client and Apogee.

The role operates Monday to Friday, 08:30–16:30, onsite five days per week. DBS check is required; extensive benefits are offered to support professional growth and wellbeing.

Qualifications

• Proven ability to deal with clients in a professional and courteous manner.
• Ability to follow verbal and written instructions and procedures.
• Ability to work under pressure and handle multiple tasks.
• Organise workload to maximise output while meeting customer requirements.
• Self-motivate and work either as part of a team or unsupervised.
• Customer centric and IT literate with flexible approach to change.

Responsibilities

• Respond to and elevate customer service requests.
• Map Desktop Print Queues and troubleshoot.
• Attend to basic break/fix for printer jams and minor issues.
• Consumable management and replenishment (Ink/Toner) including recycling.
• Monitor a large fleet of print devices and ensure proper operation.
• Report device performance to the Area Service Manager.
• Maintain high levels of client satisfaction.

Skills

Client handling

Communication

Instruction following

Work under pressure

Organise workload

Self-motivation

Customer centric

Computer literacy

IT knowledge

Flexibility to change

Tools

Remote monitoring software

Incident management systems

Job description

Apogee Corporation Ltd is seeking an Onsite Service Assistant/Engineer to support and maintain devices for a client account on site in Newcastle. You will use remote monitoring and incident management tools to deliver first-line hardware and software support, acting as the frontline representative for the client and Apogee.

The role operates Monday to Friday, 08:30–16:30, onsite five days per week. DBS check is required; extensive benefits are offered to support professional growth and wellbeing.