Onsite Lettings & Resident Services Coordinator

Deverell Smith Recruitment Ltd; Manchester; On-site; GBP 21,000 - 28,000; Full time

Job summary

Deverell Smith Recruitment Ltd in Manchester is seeking a Lettings Administrator to support rental performance and residents' service excellence in a large residential development with extensive facilities.

The role is customer facing onsite, handling first-line leasing enquiries, processing applications and supporting with deposits, viewings, and move-in procedures. You will contribute to lettings targets and keep records up to date using the property PMS.

Qualifications

• Experience in a property lettings or related business.
• Strong sales and customer relationship skills.
• Excellent organisation and administration abilities.
• Clear and effective communication, verbally and in writing.
• Intermediate IT skills including Microsoft Office and property management systems.
• Ability to work as part of a team and support others.
• Willingness to work Saturdays and public holidays as per rota.
• Ability to work independently on a day-to-day basis.

Responsibilities

• Conduct viewings and handle lettings enquiries to achieve occupancy targets.
• Process resident applications including background and credit checks.
• Assist with deposit protection and tenancy documentation.
• Support check-in/check-out procedures and move-in/move-out journey.
• Maintain social/media channels and update listings on platforms.
• Record transactions and generate reports using the PMS.
• Collaborate with Lettings Manager to achieve leasing goals.

Skills

Sales skills

Customer service

Organisation

Communication

IT skills

Team player

Independence

Weekend work

Education

ARLA qualification

Tools

Yardi

Job description

Deverell Smith Recruitment Ltd in Manchester is seeking a Lettings Administrator to support rental performance and residents' service excellence in a large residential development with extensive facilities.

The role is customer facing onsite, handling first-line leasing enquiries, processing applications and supporting with deposits, viewings, and move-in procedures. You will contribute to lettings targets and keep records up to date using the property PMS.