Property Administrator

Turner Wise Ltd; Hounslow; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Opportunity for career progression

Supportive work environment

Learning and development opportunities

Job summary

A leading lettings agency in Hounslow is seeking a Property Administrator who is passionate about customer service and possesses meticulous attention to detail. The role entails organizing contract works, assisting with tenant moves, and managing paperwork. Ideal candidates will demonstrate exceptional communication, flexibility, and a strong work ethic. This position offers great opportunities for professional growth within a dynamic team environment.

Qualifications

• Passionate about delivering quality customer service.
• Meticulous attention to detail.
• Flexible and reliable in a busy environment.

Responsibilities

• Arrange and book contract works.
• Facilitate move ins and move outs.
• Respond to tenancy issues.
• Support lettings managers and teams.

Skills

Excellent communication skills

Organisational skills

Customer service skills

Attention to detail

Self-motivation

Flexibility

Tools

Microsoft Office (Excel, Outlook)

Job description

This company is an award winning, specialist "lettings" agency that can offer a dynamic team culture & swift career progression. The successful candidate will receive excellent opportunities to learn and develop new skills in a supportive, expert environment.

As a Property Administrator it is vital that you are passionate about delivering quality customer service and have meticulous attention to detail. To be successful in this demanding role you must display professionalism, enthusiasm, self-motivation, resilience and determination. You must be flexible and reliable with exceptional inter-personal skills and a strong work ethic.

General Duties

• Arrange and book any contract works
• Facilitating and assisting with all move in and move outs
• Ensuring all necessary paper work is sent to both landlord and tenant
• Checking and exchanging all new deals to ensure they are executed correctly and accurately
• Responding to any general tenancy issues
• Provide contractual support to the lettings mangers and lettings teams
• Telephone and written queries arising from Landlords and Tenants and ensuring they are answered within 24 hours
• Assist with renewal negotiations
• Oversee all renewal paperwork and renewal of deposit certificates
• Assist with the termination process and ensure correct documentation is provided to both landlord and tenants
• Oversee release of deposits for the non- managed portfolio
• Assisting with client deposit monies protection
• Maintain customer confidentiality and be discretionary at all times

Preferred Requirements

• Excellent communication and customer service skills
• Has shown excellent organisational skills in a busy, professional environment
• Manage a varied and complex workload
• PC literate with experience in using Microsoft Office suite, specifically including Excel and Outlook
• Time flexible and proven experience with working as part of a busy team that is driven to provide excellent customer services externally and internally