Onsite IT Support Engineer - Greater Manchester

Daisy Communications Limited; Cheadle; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Programme

Perkpal Enhanced Annual Leave

Birthday Day Off

Celebration Leave

Holiday Purchase

Job summary

Daisy Communications Limited in Greater Manchester is seeking an experienced onsite IT Support Technician to resolve hardware, software, and basic networking issues at customer locations. You will be the first point of contact for incidents and service requests, log and update tickets daily, and escalate complex problems to senior engineers as needed.

You will collaborate with the Projects Team on installations and upgrades, adhere to IT security policies, and proactively identify issues to

Qualifications

• Minimum of 2 years' experience in a customer-facing IT support role.
• Windows desktop operating systems knowledge.
• Experience with Microsoft 365 and productivity tools.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with IT service management / ticketing systems.
• Microsoft 365 or Azure Fundamentals.
• Strong fault-finding and problem-solving skills.
• Knowledge of Active Directory.

Responsibilities

• Provide onsite IT support at customer locations in Greater Manchester, resolving user issues.
• Act as the first point of contact for customer IT incidents and service requests.
• Log, manage, and update all support tickets accurately within the helpdesk system.
• Ensure all tickets are updated daily, even when there has been no customer communication.
• Diagnose and resolve hardware, software, and basic networking issues.
• Escalate complex issues to senior engineers or project teams when required.
• Collaborate with the Projects Team on installations, upgrades, and infrastructure deployments.
• Proactively identify potential issues and take preventative action where possible.
• Maintain compliance with IT security policies and report any suspected security incidents.

Job description

Daisy Communications Limited in Greater Manchester is seeking an experienced onsite IT Support Technician to resolve hardware, software, and basic networking issues at customer locations. You will be the first point of contact for incidents and service requests, log and update tickets daily, and escalate complex problems to senior engineers as needed.

You will collaborate with the Projects Team on installations and upgrades, adhere to IT security policies, and proactively identify issues to