Remote IT Helpdesk Technician — VOIP & Networking

Daisy Communications; Bournemouth; On-site; GBP 25,000 - 31,000; Full time

Job summary

Daisy Communications is seeking an IT Helpdesk Technician in Bournemouth to join our friendly Technical Support team. You’ll provide technical telephone support, diagnose issues remotely and help keep customers’ telecom systems running smoothly.

This role suits someone who enjoys solving problems in a fast-paced environment and delivering excellent customer service, with fantastic training and ongoing support.

Qualifications

• Strong knowledge of VOIP and networking.
• Customer service experience required.
• Ability to thrive in a fast-paced environment.
• Good organisational skills.

Responsibilities

• Provide technical telephone support to customers, resolving faults and enquiries wherever possible at first touch.
• Use remote troubleshooting tools to diagnose and resolve issues, and guide customers through steps.
• Maintain customer telecommunications systems and rectify faults quickly and professionally.
• Work with technical teams, third-party suppliers and carriers to resolve faults and escalate when needed.
• Record all customer interactions accurately and keep information up to date.

Skills

VOIP knowledge

Networking

Customer service

Organised

Android apps desirable

Job description

Daisy Communications is seeking an IT Helpdesk Technician in Bournemouth to join our friendly Technical Support team. You’ll provide technical telephone support, diagnose issues remotely and help keep customers’ telecom systems running smoothly.

This role suits someone who enjoys solving problems in a fast-paced environment and delivering excellent customer service, with fantastic training and ongoing support.