First Line IT Support Engineer

Daisy Communications Limited; Cheadle; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Employee Assistance Programme

Perkpal Enhanced Annual Leave

Birthday Day Off

Celebration Leave

Holiday Purchase

Job summary

Daisy Communications Limited in Greater Manchester is seeking an experienced onsite IT Support Technician to resolve hardware, software, and basic networking issues at customer locations. You will be the first point of contact for incidents and service requests, log and update tickets daily, and escalate complex problems to senior engineers as needed.

You will collaborate with the Projects Team on installations and upgrades, adhere to IT security policies, and proactively identify issues to

Qualifications

• Minimum of 2 years' experience in a customer-facing IT support role.
• Windows desktop operating systems knowledge.
• Experience with Microsoft 365 and productivity tools.
• Basic networking knowledge (TCP/IP, DNS, DHCP).
• Experience with IT service management / ticketing systems.
• Microsoft 365 or Azure Fundamentals.
• Strong fault-finding and problem-solving skills.
• Knowledge of Active Directory.

Responsibilities

• Provide onsite IT support at customer locations in Greater Manchester, resolving user issues.
• Act as the first point of contact for customer IT incidents and service requests.
• Log, manage, and update all support tickets accurately within the helpdesk system.
• Ensure all tickets are updated daily, even when there has been no customer communication.
• Diagnose and resolve hardware, software, and basic networking issues.
• Escalate complex issues to senior engineers or project teams when required.
• Collaborate with the Projects Team on installations, upgrades, and infrastructure deployments.
• Proactively identify potential issues and take preventative action where possible.
• Maintain compliance with IT security policies and report any suspected security incidents.

Job description

• Provide onsite IT support at customer locations in Greater Manchester, resolving user issues efficiently.
• Act as the first point of contact for customer IT incidents and service requests.
• Log, manage, and update all support tickets accurately within the helpdesk system.
• Ensure all tickets are updated daily, even where there has been no customer communication.
• Diagnose and resolve hardware, software, and basic networking issues.
• Escalate complex issues to senior engineers or project teams when required.
• Collaborate with the Projects Team on installations, upgrades, and infrastructure deployments.
• Proactively identify potential issues and take preventative action where possible.
• Maintain compliance with IT security policies and report any suspected security incidents.
• Minimum of 2 years' experience in a customer-facing IT support role.
• Microsoft 365 or Azure Fundamentals.
• Strong knowledge of PC/laptop hardware and troubleshooting.
• Good fault-finding and problem-solving skills.
• Knowledge of Microsoft Windows desktop operating systems.
• Experience with Microsoft 365 and productivity tools.
• Basic understanding of Active Directory.
• Basic networking knowledge (e.g., TCP/IP, DNS, DHCP).
• Experience using IT service management / ticketing systems.
• The Benefits Employee Assistance Programme Perkpal Enhanced Annual Leave Benefit 4 Birthday Day Off Celebration Leave Holiday Purchase.

About Daisy

We're Daisy, the largest independent telecoms company in the UK. We employ over 1,500 people spread across 9 locations throughout the UK, and we serve over 175,000 customers. Our mission is Keep Britain Working, which we do by working with all of the major networks and suppliers, allowing us to provide the best systems at the best rates to meet their needs.

Why work with Daisy?

We're proud of how frequently we appear in employee rated lists such as Best Companies, which reflects our ongoing commitment to creating a workplace which in which our team learn, develop, and progress. Across all our offices, you'll see the Daisy culture in action; inclusive, supportive and encouraging, which helps us work together to Keep Britain Working.

Values

• Innovation We are creative and fearless in our work.
• Accountability We take ownership of our work and lead from the front.
• Teamwork We collaborate widely and build supportive environments.

Documents

Daisy Communications Limited Lindred House, 20 Lindred Road, Brierfield, Nelson, Lancashire, BB9 5SR. Registered in England.

This is a Permanent, Full Time vacancy that will close in {x} days at {xx:xx} BST. The Vacancy Exciting news from us at Daisy: we're re-branding to O2 Business! Following the merger between Virgin Media O2 Business and Daisy Group last year, we're taking the next step in our journey by announcing our new brand! As O2 Business, we believe in the wonder of simplicity; the joy of that comes when technology works as it should, with reliability, clarity, and speed. We're incredibly excited about this next step in our journey and you could be on that journey too., At O2 Business, we're passionate about developing those who drive results and build rewarding careers.