Information Technology Support Engineer

Candour; Manchester; On-site; GBP 25,000 - 35,000; Full time

Benefits offered by this job

Pet-friendly office environment

Employee ownership scheme

Subsidised meals

Flexible working atmosphere

Job summary

A well-established UK organisation is seeking a 1st / 2nd Line Support Engineer to join their internal IT team in Manchester. The role involves providing support across various IT issues, troubleshooting systems, and ensuring excellent customer service. Ideal candidates will have previous experience in IT support and possess strong communication skills. The organisation boasts a supportive culture, progression opportunities, and a pet-friendly working environment with flexible hours.

Qualifications

• Previous experience in 1st / 2nd line IT support is essential.
• Proficient in Office 365, Active Directory, and Networking.
• Excellent problem-solving skills and customer communication.

Responsibilities

• Provide 1st/2nd line support for IT issues.
• Escalate 2nd line issues with networks and servers.
• Troubleshoot Windows OS and Office 365.

Skills

1st/2nd line IT support experience

Proficient in O365

Active Directory

Networking knowledge

Strong troubleshooting skills

Customer-focused communication

Job description

Location: Manchester

Work Patterns: On-site(flexible hours)

A well-established UK organisation is looking to hire a 1st / 2nd Line Support Engineer to join their internal IT team based in Manchester.

They are big with progression & development opportunities and are looking for a candidate who is keen to get stuck in and grow within a close-knit team.

Key Responsibilities

• Provide 1st/2nd line support for day-to-day IT issues (desktop, hardware, software, user access).
• Escalate and assist with 2nd line issues involving networks, servers, and core systems.
• Support users both remotely and on-site (when required).
• Troubleshoot Windows OS, Office 365, printers, and general desktop environments.
• Log, track, and resolve tickets using a service desk system.
• Work closely with senior IT staff on more complex incidents and projects.
• Maintain excellent customer service and communication with non-technical users.

Requirements

• Previous experience in 1st / 2nd line IT support (internal IT or MSP background).
• Proficient across O365, Active Directory & Networking.
• Strong troubleshooting and problem-solving skills.
• Confident communicator with a customer-focused mindset.
• Willingness to learn and develop technical skills.
• Culture fit and attitude are key hiring factors.

The organisation offers a friendly, supportive, and people-first culture with a long-tenured team. Employees are trusted, supported, and encouraged to grow.

Benefits include:

• Pet-friendly office environment.
• Employee ownership scheme with profit share.
• Subsidised meals.
• Flexible working and a social, inclusive atmosphere.