Onsite IT Support Engineer – 2nd Line, Windows

Computacenter PLC; Brough; On-site; GBP 26,000 - 38,000; Full time

Job summary

Computacenter PLC is seeking a capable IT Support professional in the United Kingdom to handle 2nd line incident resolution and project tasks. The role involves resolving incidents to SLA, assisting with internal and external project managers, and executing standard and non-standard requests within agreed timescales.

Applicants should be proficient with Windows 10/11, Microsoft Office, basic SCCM/AD concepts, and general IT service management practices.

Responsibilities

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a 2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware; knowledge of Windows OS (Windows 10 & 11) and Office

Job description

Computacenter PLC is seeking a capable IT Support professional in the United Kingdom to handle 2nd line incident resolution and project tasks. The role involves resolving incidents to SLA, assisting with internal and external project managers, and executing standard and non-standard requests within agreed timescales.

Applicants should be proficient with Windows 10/11, Microsoft Office, basic SCCM/AD concepts, and general IT service management practices.