On-Site IT Service Desk Engineer | 1st/2nd Line Support

IMT Resourcing Solutions; Cheltenham; On-site; GBP 28,000 - 32,000; Full time

Job summary

IMT Resourcing Solutions is seeking an IT Service Desk Engineer in Cheltenham, on-site, for a permanent full-time role. You will deliver 1st and 2nd line support across multiple sites and remote users, covering desktops, networks, Microsoft 365, and AV equipment.

The role requires hands-on troubleshooting of hardware, software, and connectivity, plus active support of AD, DNS, DHCP, and Group Policy. Flexible out-of-hours work may be required.

Qualifications

• 3+ years in IT Service Desk or IT Support.
• Experience with Windows operating systems.
• Knowledge of Active Directory, DHCP/DNS and Group Policy.
• Experience with Microsoft 365 and networked environments.
• Experience supporting enterprise wireless environments.
• Familiarity with patching, printers, copiers and AV equipment.

Responsibilities

• Provide 1st and 2nd line technical support across multiple sites and remote users.
• Troubleshoot hardware, software, network and connectivity issues.
• Support Windows client environments and Microsoft 365.
• Maintain and troubleshoot networks, VPNs and mobile connectivity.
• Configure and support network devices and printing equipment.
• Assist with IT procurement and asset documentation.
• Provide occasional out-of-hours support as needed.

Skills

1st & 2nd line support

Windows OS

Networking

Troubleshooting

Tools

Active Directory

DNS

DHCP

Microsoft 365

VLAN

Job description

IMT Resourcing Solutions is seeking an IT Service Desk Engineer in Cheltenham, on-site, for a permanent full-time role. You will deliver 1st and 2nd line support across multiple sites and remote users, covering desktops, networks, Microsoft 365, and AV equipment.

The role requires hands-on troubleshooting of hardware, software, and connectivity, plus active support of AD, DNS, DHCP, and Group Policy. Flexible out-of-hours work may be required.