Dynamic On-Site IT Support Analyst (1st/2nd Line)

Neg Earth Lights Ltd; Greater London; On-site; GBP 28,000 - 42,000; Full time

Job summary

Neg Earth Lights Ltd in London is seeking a proactive 1st/2nd Line Support Analyst to join our IT team. This is an on-site role requiring you in the office Monday–Friday to provide essential technical support across the warehouse and office.

You will manage AD and Microsoft 365, handle service desk tickets, support UniFi networking, 3CX telephony and device deployment via Intune, while documenting issues and solutions for future reference.

Qualifications

• A qualification in computer science, information technology, or a related field.
• Proven experience in a 1st or 2nd line IT support role is preferred.
• Strong technical knowledge of Windows OS, Microsoft 365, and Active Directory.
• Excellent communication skills and a proactive attitude.
• Ability to work in a dynamic environment.
• Strong problem-solving skills and the ability to investigate issues logically from start to finish.

Responsibilities

• Act as the first point of contact for all IT Support Requests.
• Reset passwords and unlock user accounts.
• Install, configure and support user accounts in Active Directory and Microsoft Entra ID
• Maintain 365 environments (Exchange, SharePoint, Entra ID)
• Assist with the onboarding and maintenance of user accounts, permissions, and decommissions.
• Support warehouse specific devices and a variety of printers such as plotters, label printers, Officejet printers etc.
• Log, track, and update all support tickets accurately within the service desk system, ensuring timely resolution.
• Escalate complex technical issues to line manager.
• Supporting the 3CX telephony platform.
• Supporting the company’s UniFi network across the warehouse and office.
• Support networking issues including TCP/IP, DNS, DHCP, VPN, Wi-Fi.
• Troubleshoot hardware, software and network issues for the warehouse, office and remote-based users.
• Support device deployment via Intune for macOS, iOS, Android and Windows devices.
• Conduct regular system updates and patches to ensure optimal performance and security of user devices.
• Assist with server administration and system maintenance.
• Create and maintain technical documentation and knowledge base articles.

Skills

Windows OS

Microsoft 365

Active Directory

Intune

3CX

UniFi network

TCP/IP

DNS

DHCP

VPN

Wi-Fi

Communication skills

Problem solving

Education

Qualification in computer science / information technology or related field

Tools

Windows OS

Microsoft 365

Active Directory

Intune

3CX

UniFi network

Job description

Neg Earth Lights Ltd in London is seeking a proactive 1st/2nd Line Support Analyst to join our IT team. This is an on-site role requiring you in the office Monday–Friday to provide essential technical support across the warehouse and office.

You will manage AD and Microsoft 365, handle service desk tickets, support UniFi networking, 3CX telephony and device deployment via Intune, while documenting issues and solutions for future reference.