1st Line IT Support Engineer — Remote & On-site

SmartRecruiters, Inc.; Reading; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Competitive salary

Career progression

Company benefits

Job summary

Focus IT is seeking a capable 1st/2nd line IT Support Engineer to strengthen an established team in Reading. You will be the first point of contact for customers, diagnose issues, and deliver on-site and remote support across the UK.

The role rewards a clear career path and a competitive salary with company benefits. The ideal candidate has 2+ years in IT support, strong communication, and hands-on experience with Windows, Active Directory, and Office 365.

Qualifications

• 2+ years in IT support or similar role.
• Strong communication and customer service skills.
• Experience with Windows OS and AD administration.

Responsibilities

• Be the first contact for customers seeking technical assistance by phone or email.
• Qualify and document reported problems for faster resolution.
• Support services across workstations, servers, printers, networks, and vendor hardware/software.
• Provide on-site and remote/telephone support for client networks and applications.

Skills

IT support experience

2+ years experience

Strong communication

PC hardware troubleshooting

Windows administration

Office 365 experience

Problem solving

Quick learner

Education

MCSE / MCSA / MCITP / CCNA beneficial

Tools

Active Directory

Exchange Server

Office 365

Job description

Focus IT is seeking a capable 1st/2nd line IT Support Engineer to strengthen an established team in Reading. You will be the first point of contact for customers, diagnose issues, and deliver on-site and remote support across the UK.

The role rewards a clear career path and a competitive salary with company benefits. The ideal candidate has 2+ years in IT support, strong communication, and hands-on experience with Windows, Active Directory, and Office 365.