Onsite IT & Networking Specialist (CCNA/Network+)

Major Recruitment; East Kilbride; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

25 Days Annual Leave

Standard Pension Scheme

Ongoing Training & Development

Industry certifications – CCNA or  Net

CCNA or Network+ training

Job summary

Major IT supports a growing FMCG & Food Manufacturing client in East Kilbride, Scotland. The role focuses on onsite IT support, troubleshooting L1/L2 issues, and maintaining hardware across desktops, laptops, printers, scanners, and VOIP systems.

You will work with internal teams and the IT manager at Burton to ensure SLA targets are met, while expanding exposure to core networking (Cisco, DNS/DHCP) and industry certifications through ongoing training.

Qualifications

• IT technical support background with troubleshooting experience (L1/L2)
• Working knowledge of O365, Windows 10, and Windows Server 2016/2019
• Exposure to firewall security concepts and related tools
• Experience collaborating with internal teams and IT manager
• Familiarity with Jira for service desk ticketing and SLA adherence
• Networking exposure including CISCO devices and DNS/DHCP

Responsibilities

• Provide onsite IT support for desktop, laptop, printers, scanners and telephony systems.
• Troubleshoot user issues and escalate where needed, aiming for SLA adherence.
• Support core network systems including routers, switches, WiFi and VOIP.
• Collaborate with IT managers and internal teams across sites.
• Maintain hardware and software assets and document incidents in Jira.

Skills

IT Support

Troubleshooting (L1/L2)

O365

Windows 10

Networking exposure

Jira

Tools

O365

Windows Server 2016/2019

Cisco

DNS/DHCP

Jira

Job description

Major IT supports a growing FMCG & Food Manufacturing client in East Kilbride, Scotland. The role focuses on onsite IT support, troubleshooting L1/L2 issues, and maintaining hardware across desktops, laptops, printers, scanners, and VOIP systems.

You will work with internal teams and the IT manager at Burton to ensure SLA targets are met, while expanding exposure to core networking (Cisco, DNS/DHCP) and industry certifications through ongoing training.