IT Technical Specialist

Major Recruitment; Milton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 Days Annual Leave

Standard Pension Scheme

Ongoing Training & Development

Industry Certifications

Job summary

Major IT is seeking a dedicated IT support specialist for their site in East Kilbride, Scotland. The role involves providing technical support for hardware and software, collaborating closely with the IT manager, and managing service desk tickets with JIRA.

The ideal candidate should have experience in troubleshooting, networking knowledge, and must be prepared to work onsite 5 days a week. Benefits include 25 days annual leave, a pension scheme, and opportunities for ongoing training.

Qualifications

• Experience in IT technical support role.
• Strong commercial awareness of troubleshooting level 1 and 2 enquiries.
• Experience with O365, Windows 10, and server management.

Responsibilities

• Provide IT support for hardware and software issues.
• Collaborate with internal teams and IT manager.
• Manage service desk tickets using JIRA system.

Skills

Troubleshooting Level 1&2

O365

Windows 10

Networking Exposure

CISCO Knowledge

DNS/DHCP Knowledge

Tools

JIRA

Job description

Major IT have partnered with a global player in the FMCG and Food Manufacturing business.

As a business, my client operates across 8 national UK sites covering international food production and supply chain management into 17 countries worldwide.

This is a new opportunity to bring inhouse a fully functional IT specialist team to support my clients site in East Kilbride (Scotland).

The ideal person will come from a similar IT technical support vertical, ideally with a strong commercial awareness of troubleshooting level 1 and 2 enquiries, with working knowledge of internal systems including O365, Windows 10 including servers 2016/19 and firewall security exposure.

You will have a proven ability to problem solve and work effectively with the internals teams including close collaboration with the IT manager based at my clients Burton office.

This is an opportunity to gain wider experience working with core network systems including routers, switches, WiFi backups and VOIP systems.

Additional to this, you will provide hardware support the technical estate from desktops, laptops, printers, scanners, touchscreens and internal telephone systems.

My client operates a JIRA system to manage the service desk tickets and to ensure requests are responded to within agreed SLA's.

It would also be great to hear from anyone that has core networking exposure including CISCO and DNS / DHCP knowledge.

**Due to the role and location, you will need access to a car and will be required to be operational onsite 5 days per week which may include some additional overtime.**

Benefits:

25 Days Annual Leave + 8 public holidays

Standard Pension Scheme

Ongoing Training & Development

Industry certifications – CCNA or Network+