IT Tech Specialist: Network & Desktop Support (Onsite)

Major Recruitment; Milton; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

25 Days Annual Leave

Standard Pension Scheme

Ongoing Training & Development

Industry Certifications

Job summary

Major IT is seeking a dedicated IT support specialist for their site in East Kilbride, Scotland. The role involves providing technical support for hardware and software, collaborating closely with the IT manager, and managing service desk tickets with JIRA.

The ideal candidate should have experience in troubleshooting, networking knowledge, and must be prepared to work onsite 5 days a week. Benefits include 25 days annual leave, a pension scheme, and opportunities for ongoing training.

Qualifications

• Experience in IT technical support role.
• Strong commercial awareness of troubleshooting level 1 and 2 enquiries.
• Experience with O365, Windows 10, and server management.

Responsibilities

• Provide IT support for hardware and software issues.
• Collaborate with internal teams and IT manager.
• Manage service desk tickets using JIRA system.

Skills

Troubleshooting Level 1&2

O365

Windows 10

Networking Exposure

CISCO Knowledge

DNS/DHCP Knowledge

Tools

JIRA

Job description

Major IT is seeking a dedicated IT support specialist for their site in East Kilbride, Scotland. The role involves providing technical support for hardware and software, collaborating closely with the IT manager, and managing service desk tickets with JIRA.

The ideal candidate should have experience in troubleshooting, networking knowledge, and must be prepared to work onsite 5 days a week. Benefits include 25 days annual leave, a pension scheme, and opportunities for ongoing training.