Hybrid Network Support Engineer CCNA | Data Centre & Cloud

Hamilton Barnes Associates Limited; United Kingdom; Hybrid; GBP 24,000 - 32,000; Full time

Benefits offered by this job

Outside IR35 engagement

Hybrid working (2 days on site)

Clear route into wider infrastructure

Job summary

Hamilton Barnes Associates Limited is seeking an IT professional to join its internal IT function in the United Kingdom. The role offers exposure across networking, data centre, and cloud technologies, with responsibilities spanning ticket triage, Microsoft 365, AD, and Exchange Online administration.

The successful candidate will work in a fast paced service desk environment, with hybrid work roughly two days on site, and a clear path into broader infrastructure work with a Cisco partner.

Qualifications

• CCNA qualified with a genuine appetite to work across multiple tech disciplines including networking, data centre, and O365.
• Comfortable in a fast paced service desk environment with strong troubleshooting instincts.
• Eagerness to broaden their infrastructure exposure beyond service desk.

Responsibilities

• Manage and triage incoming tickets from internal users, providing first and second line support across hardware, software, and connectivity issues.
• Support day to day Microsoft 365, Active Directory, and Exchange Online administration including provisioning, access, and group management.
• Work alongside the wider infrastructure and network teams, picking up hands on tasks in datacentres and offices as needed.
• Keep users updated throughout the resolution process via phone, email, and the service desk platform.
• Maintain clear documentation and contribute to the knowledge base as issues are resolved.

Skills

CCNA

Troubleshooting

Service desk

Networking

Data centre

O365

Tools

Microsoft 365

Active Directory

Exchange Online

Job description

Hamilton Barnes Associates Limited is seeking an IT professional to join its internal IT function in the United Kingdom. The role offers exposure across networking, data centre, and cloud technologies, with responsibilities spanning ticket triage, Microsoft 365, AD, and Exchange Online administration.

The successful candidate will work in a fast paced service desk environment, with hybrid work roughly two days on site, and a clear path into broader infrastructure work with a Cisco partner.