Onsite IT Field Support Engineer — End-User Care

Axiom Technologies; Plymouth; Sur place; GBP 24 000 - 36 000; Plein temps

Résumé du poste

Axiom Technologies in Plymouth is seeking a capable IT support specialist to coordinate on-site and on-call assistance for end-users within our desktop computing environment.

You will diagnose and resolve L1/L2 endpoint and connectivity issues, assist with device lifecycle management, and execute site deployments in line with defined ITIL processes.

The role emphasizes accurate ticketing, documentation, and collaboration with site leaders and technical teams to keep services running smoothly.

Qualifications

• Hands-on IT support experience in operationally sensitive environments.
• Clear updates to users, site leaders and technical teams.
• Structured troubleshooting of L1/L2 endpoint, app and connectivity issues.
• Strong ticketing, documentation and follow-through in ITSM tools.
• Collaborative team player with ownership mindset in a complex site.

Responsabilités

• Deliver on-site L1/L2 IT support for end users, devices, and local services.
• Diagnose and resolve endpoint, collaboration, and basic connectivity issues.
• Support device lifecycle management (build, deploy, maintain, replace).
• Execute site changes and deployments per defined processes and risk controls.
• Maintain accurate asset records, documentation, and high-quality ticketing.

Connaissances

End-user support

ITIL

Troubleshooting

Teamwork

Description du poste

Axiom Technologies in Plymouth is seeking a capable IT support specialist to coordinate on-site and on-call assistance for end-users within our desktop computing environment.

You will diagnose and resolve L1/L2 endpoint and connectivity issues, assist with device lifecycle management, and execute site deployments in line with defined ITIL processes.

The role emphasizes accurate ticketing, documentation, and collaboration with site leaders and technical teams to keep services running smoothly.