On-Site IT Support Specialist (L1-L2)

Axiom Technologies; Amersham; On-site; GBP 25,000 - 38,000; Full time

Job summary

Axiom Technologies is seeking an on-site L1/L2 IT support resource to assist end users within the desktop computing environment. The role involves troubleshooting endpoints, collaboration tools and connectivity issues, and supporting device lifecycle management to ensure users have reliable technology.

The ideal candidate is hands-on, customer-focused, and demonstrates strong ITIL discipline with accurate ticketing and documentation across a complex site.

Qualifications

• Hands-on IT support experience in operationally sensitive environments.
• Customer-focused communicator with clear updates and trust-building.
• Structured troubleshooter for L1/L2 endpoint, app, and connectivity issues.
• Process-driven with strong ITIL discipline and high-quality ticketing/documentation.

Responsibilities

• Deliver on-site L1/L2 IT support for end users, devices and local services to restore productivity.
• Diagnose and resolve endpoint, collaboration and connectivity issues to minimize downtime.
• Support device lifecycle management (build, deploy, maintain, replace) to ensure ready-to-use tech.
• Execute site changes and deployments following defined processes and risk controls.
• Maintain asset records, documentation and high-quality ticketing in ITSM tools.

Skills

L1/L2 IT support

End-user support

ITIL

Ticketing

Communication

Tools

ITSM tools

Job description

Axiom Technologies is seeking an on-site L1/L2 IT support resource to assist end users within the desktop computing environment. The role involves troubleshooting endpoints, collaboration tools and connectivity issues, and supporting device lifecycle management to ensure users have reliable technology.

The ideal candidate is hands-on, customer-focused, and demonstrates strong ITIL discipline with accurate ticketing and documentation across a complex site.