Onsite Hardware Engineer (L2/3) - Critical Infra

CDW UK; Swanwick CP; On-site; GBP 4,100 - 5,500; Full time

Job summary

CDW UK is seeking an Onsite Hardware Engineer (L2/3) to support critical enterprise infrastructure at a major customer site in Southampton. This hands-on role focuses on hardware diagnostics, repair, and maintenance across IBM mainframes, storage arrays, and server platforms in a highly secure environment.

You will operate in an onsite workshop and data centre settings, collaborating with engineering teams while ensuring high availability.

Qualifications

• Hardware repair and maintenance experience within enterprise environments.
• Experience with IBM mainframe/tape/storage hardware is preferred.
• Strong fault-finding and troubleshooting in high-availability environments.
• Excellent communication and customer-facing skills.

Responsibilities

• Providing onsite hardware support for enterprise infrastructure and bespoke systems.
• Diagnosing, repairing and maintaining IBM Mainframes, tape systems, storage arrays and server platforms.
• Building strong relationships with customer stakeholders and attending technical meetings.
• Following and improving documented processes and contributing to technical knowledge sharing.

Skills

Onsite hardware support

IBM mainframes knowledge

Troubleshooting in HA environments

Hardware repair and maintenance

Customer-facing skills

Tools

IBM Mainframes (9672, 2003, 2066, 2096)

IBM Tape Systems (3490, VTS, 3590)

EMC DASD Storage

STK DASD Storage

HP ProLiant Servers

Dell and Sun Server platforms

PC hardware repair

Job description

CDW UK is seeking an Onsite Hardware Engineer (L2/3) to support critical enterprise infrastructure at a major customer site in Southampton. This hands-on role focuses on hardware diagnostics, repair, and maintenance across IBM mainframes, storage arrays, and server platforms in a highly secure environment.

You will operate in an onsite workshop and data centre settings, collaborating with engineering teams while ensuring high availability.