Onsite Hardware Engineer (L2/3)

CDW UK; Swanwick CP; On-site; GBP 4,100 - 5,500; Full time

Job summary

CDW UK is seeking an Onsite Hardware Engineer (L2/3) to support critical enterprise infrastructure at a major customer site in Southampton. This hands-on role focuses on hardware diagnostics, repair, and maintenance across IBM mainframes, storage arrays, and server platforms in a highly secure environment.

You will operate in an onsite workshop and data centre settings, collaborating with engineering teams while ensuring high availability.

Qualifications

• Hardware repair and maintenance experience within enterprise environments.
• Experience with IBM mainframe/tape/storage hardware is preferred.
• Strong fault-finding and troubleshooting in high-availability environments.
• Excellent communication and customer-facing skills.

Responsibilities

• Providing onsite hardware support for enterprise infrastructure and bespoke systems.
• Diagnosing, repairing and maintaining IBM Mainframes, tape systems, storage arrays and server platforms.
• Building strong relationships with customer stakeholders and attending technical meetings.
• Following and improving documented processes and contributing to technical knowledge sharing.

Skills

Onsite hardware support

IBM mainframes knowledge

Troubleshooting in HA environments

Hardware repair and maintenance

Customer-facing skills

Tools

IBM Mainframes (9672, 2003, 2066, 2096)

IBM Tape Systems (3490, VTS, 3590)

EMC DASD Storage

STK DASD Storage

HP ProLiant Servers

Dell and Sun Server platforms

PC hardware repair

Job description

Onsite Monday to Friday (No remote/No hybrid)

Contract Type:

12 Month Fixed-Term Contract

£4,800 per year

UK Security Clearance (SC):

Due to the nature of the customer environment, successful candidates must be eligible to obtain and maintain SC (Security Check) clearance. CDW will sponsor the clearance process for suitable candidates. Employment is subject to successfully obtaining the required security clearances.

CDW is recruiting for an experienced Onsite Hardware Engineer (L2/3) to support critical infrastructure systems at a major customer site in Southampton. This is a hands‑on engineering role focused primarily on hardware diagnostics, maintenance, and repair across a diverse range of enterprise and legacy platforms supporting a highly critical operational environment.

Working within the onsite CDW workshop and across multiple machine rooms, you will play a key role in maintaining the performance, reliability and availability of essential IT infrastructure.

What You’ll Be Doing

• Providing onsite hardware support for enterprise infrastructure and bespoke systems.
• Diagnosing, repairing and maintaining IBM Mainframes, tape systems, storage arrays and server platforms.
• Supporting legacy and modern hardware including PCs, printers and custom‑built systems.
• Applying electro‑mechanical repair techniques and soldering skills to specialist equipment.
• Troubleshooting and resolving hardware faults within critical operational environments.
• Building strong relationships with customer stakeholders and attending technical meetings.
• Following and improving documented processes and contributing to technical knowledge sharing.
• Working independently while collaborating with wider engineering and support teams.

What We’re Looking For

Hardware repair and maintenance experience within enterprise environments

Knowledge of one or more of the following:

• IBM Mainframes (9672, 2003, 2066, 2096)
• IBM Tape Systems (3490, VTS, 3590)
• EMC DASD Storage
• STK DASD Storage

Strong fault‑finding and troubleshooting skills

Experience working within critical or high‑availability environments

Excellent communication and customer‑facing skills

• IBM PSeries Servers
• HP ProLiant Servers
• Dell and Sun Server platforms
• PC hardware repair and custom builds
• Dot Matrix and Laser Printer support
• Electro‑mechanical repair experience
• Soldering and component‑level repair skills
• AIX, HP-UX or related infrastructure knowledge