Onsite Estate & Customer Services Coordinator

Metropolitan Thames Valley; Greater London; On-site; GBP 29,000 - 30,000; Full time

Job summary

Metropolitan Thames Valley Housing (MTVH) is seeking an Estate Coordinator to manage a brand-new building in Southwark, London. You will be the face of MTVH, delivering high-quality estate management services to tenants, leaseholders and homeowners while ensuring partners meet duties to a high standard.

You will work with Local Housing Managers to support residents, with a 37.5-hour week and a permanent contract.

Qualifications

• Experience dealing with customers from diverse backgrounds and complex needs.
• Experience in a social housing setting is preferred.
• Strong administrative and IT skills with attention to detail.
• Ability to plan, organise and work collaboratively to achieve outcomes.
• Office hours are 9-5, with flexibility as required.

Responsibilities

• Provide a high-quality estate management service across tenures including leaseholders, shared owners and tenants.
• Be the accountable officer delivering a customer-focused service that meets local needs.
• Proactively coordinate services with colleagues, customers and stakeholders to maximise satisfaction.

Skills

Customer service

Conflict resolution

Problem solving

Administrative IT

Organisational skills

Job description

Metropolitan Thames Valley Housing (MTVH) is seeking an Estate Coordinator to manage a brand-new building in Southwark, London. You will be the face of MTVH, delivering high-quality estate management services to tenants, leaseholders and homeowners while ensuring partners meet duties to a high standard.

You will work with Local Housing Managers to support residents, with a 37.5-hour week and a permanent contract.