Estates Operations Coordinator - North West London

Morgan Hunt UK Limited; Hounslow; On-site; GBP 3,590,025; Full time

Job summary

A recruitment agency seeks an Estates Operations Coordinator for a housing trust in North West London. The role involves providing top-notch customer service, conducting estate inspections, and coordinating maintenance visits. Ideal candidates are proactive with strong communication skills and previous experience in customer service or hospitality. This is a hybrid position with an ongoing 6-month contract, working primarily Monday to Friday. Competitive pay at £26.06ph Ltd is offered.

Qualifications

• Proven track record of working in a diverse community.
• Ability to multi-task in a highly demanding role.
• Proactive, hard-working, and can-do attitude.

Responsibilities

• Act as a liaison between residents and management teams.
• Conduct regular estate inspections to ensure safety.
• Arrange and monitor contractor and maintenance visits.

Skills

Customer service or hospitality experience

Excellent communication and interpersonal skills

Computer skills (Word, Excel, Outlook)

Job description

Morgan Hunt

Morgan Hunt is looking for an Estates Operations Coordinator for a Housing Trust based in North West London on a temporary basis. Pay rate: £26.06ph Ltd. Hours: 35 hrs Mon to Fri – 9am to 5pm. Hybrid working 1 day a week depending on site needs and team requirements. Location: North West London. Duration: 6‑month ongoing contract.

Job Role

We are looking for someone who can provide a high level of customer service to a variety of people including diagnosing issues, providing advice, giving instructions and resolving basic or complex issues.

You will act as an effective liaison between residents, estate management and property management teams, helping coordinate the day‑to‑day running of the estate alongside the Estate Operations Manager.

As the Estate Operations Coordinator you will carry out regular estate inspections to ensure safety, uphold and monitor cleaning standards, and ensure all risks are dealt with or reported promptly.

Your responsibilities include arranging and monitoring contractor and maintenance visits, and helping with the effective organisation of compliance documentation.

You will work closely with the Estate Operations Manager, assisting in delivering outstanding estate services whilst working on the trust’s Placemaking principles; estate management, community, people & brand in mind to deliver consistent, excellent service to all residents.

The Ideal Candidate

We believe great service starts with great people, and we are committed to recruiting and developing passionate, enthusiastic, and talented individuals who can add value to our thriving organisation.

Excellent communication, the ability to multi‑task in a highly demanding role, and a proven track record of working in a diverse community are required.

Proactive, hard‑working, and can‑do attitude is essential. Basic admin tasks such as putting purchase orders, typing up estate inspections, and fob requests will provide opportunity to be upskilled.

Mandatory

• Customer service or hospitality experience
• Excellent communication and interpersonal skills
• Computer skills (Word, Excel, Outlook)
• Basic DBS required

Desirable

• Relevant experience in a similar customer‑facing role
• Experience liaising and managing contractors
• Property management or housing experience

Morgan Hunt is a multi‑award‑winning recruitment business for interim, contract and temporary recruitment and acts as an employment agency in relation to temporary vacancies. Morgan Hunt is an equal opportunities employer; job suitability is assessed on merit in accordance with their skills, qualifications and abilities to perform the relevant duties required in a particular role.