Resident Services & Operations Coordinator

London and Quadrant Housing Trust; Greater Manchester; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Excellent pension plan

28 days Annual Leave rising to 31 days

Westfield Health Cash Plan

Employee Assistance Programme

Job summary

London and Quadrant Housing Trust is seeking a Central Services Coordinator to join our Estate Services team in Manchester. You will be the first point of contact for residents, staff and contractors, handling a high volume of queries and scheduling work for on-site staff to keep services running smoothly.

This permanent, full-time role offers a structured day pattern with a focus on data accuracy and customer service, and opportunities to develop across our operations.

Qualifications

• Experience managing high-volume customer or staff queries in a complex environment.
• Excellent organisational skills with the ability to prioritise a busy workload and meet deadlines.
• Confident communication across multiple channels (phone, email, CRM).
• A proactive, solutions-focused mindset with sound judgement.
• Understanding of safeguarding principles.

Responsibilities

• Act as the first point of contact for residents, colleagues and external stakeholders across phone, email, CRM and web channels.
• Schedule and prioritise work for site-based operatives, ensuring tasks are completed efficiently and on time.
• Monitor and audit data input from operatives, ensuring records are accurate and compliant.
• Produce performance updates and flag risks, issues or trends to Team Leaders and Operations Managers.
• Collaborate with internal teams, contractors and partners to resolve queries quickly.

Skills

High-volume queries handling

Organisational skills

Communication across channels

Proactive problem solving

Staff development support

Safeguarding awareness

Tools

CRM systems

Databases

Outlook

Excel

Job description

London and Quadrant Housing Trust is seeking a Central Services Coordinator to join our Estate Services team in Manchester. You will be the first point of contact for residents, staff and contractors, handling a high volume of queries and scheduling work for on-site staff to keep services running smoothly.

This permanent, full-time role offers a structured day pattern with a focus on data accuracy and customer service, and opportunities to develop across our operations.