Local Housing Manager

Mtvh; United Kingdom; Remote; GBP 41,000 - 43,000; Full time

Job summary

MTVH is seeking a Local Housing Manager to lead housing and estate services across a defined patch. The role is predominantly office-based with some field visits; you will be customer facing and responsible for rented housing customers while coordinating with internal and external partners.

You will manage tenancy enforcement, ASB casework, and service improvements while aligning with MTVH values of care, dare and collaborate.

Qualifications

• Experience in a social housing setting is essential.
• Experience with tenancy enforcement and ASB casework.
• Strong administration, writing, reporting and numeracy skills.
• Ability to prioritise and manage a varied workload.
• Customer-facing with diverse backgrounds and needs.

Responsibilities

• Manage and coordinate housing and estate services within a defined patch.
• Coordinate internal and external services to meet residents' needs.
• Liaise with Local Authority and housing association partners.
• Act as contact for complaints, estate services, tenancy management and lettings.
• Oversee tenancy enforcement and case management; improve services.
• Possibility of weekend work for community initiatives.

Skills

Car user

Social housing experience

ASB tenancy enforcement

Housing practice knowledge

Care & collaboration

Adaptable

Team player

Diverse customer base

Administration skills

Feedback analysis

Attention to detail

Customer facing

Self-management

Self-starter

Project management

Office management

Flexible hours

Education

Housing qualification

Job description

Local Housing Manager

Location:N3 2NY

Salary Banding: £41,237 - £43,406

This role

We are recruiting for a skilled and experienced Local Housing Manager to be predominantly office based and out on the patch, you will manage and coordinate excellent housing and estate services within a defined geographical patch. You will be accountable, customer facing and representative of MTVH across all tenures including rented, shared ownership and leasehold customers, although you will be responsible for our rented customers only. Co-ordination of internal and external services to meet the diverse needs of our customers, delivering services that meet individual and local needs to a high standard is essential. Participation in local initiatives to support the community with their initiatives is necessary and may involve weekend work but this is not common. You will seek continuous improvement with a view to providing an excellent service to residents.

You will be required to manage our relationship with the Local Authority and other Housing Association partners. You will be the point of contact for customers with respect to complaints, estate services, tenancy management, tenancy enforcement and lettings management.

What you'll need to succeed

• Essential car user


• Experience of working in a social housing setting is essential


• Experience of tenancy enforcement and managing a high case load of ASB alongside strong record keeping


• Whilst good working knowledge of housing practice, housing law and the principles of service charge management is essential; to really succeed it will be your values and passion that will set you apart.


• At MTVH our values of care, dare and collaborate run through all that we do, we’re looking for people who can demonstrate these behaviours every day of the week.


• At a time of continuing change, you should be able to demonstrate the ability to adapt and be flexible


• Ability to collaborate, network and be a strong team player


• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential


• Experience of excellent administration skills & analysing customer feedback to achieve service improvements


• Attention to detail and accuracy in writing, reporting and numeracy


• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing


• Ability to self-manage a varied and demanding workload, prioritising and organising too


• A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion


• The ability to manage and report on projects against agreed targets


• Must possess excellent office management skills, managing inboxes, keys etc


• Must be willing to work flexible hours as required

Desirable

• Housing qualification

To meet our commitment to providing safe, high-quality services to our customers we will complete a Basic background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed on a 3 year basis and the cost of this service is paid for by MTVH.