Local Housing Manager

Metropolitan Thames Valley; United Kingdom; Hybrid; GBP 36,823 - 45,006; Full time

Benefits offered by this job

28 days annual leave plus 8 bank holidays

2 volunteering days per year

Enhanced pension contributions

Life assurance cover

Health cash plan scheme

Hybrid working options

Career progression opportunities

Employee Assistance Programme

Job summary

An established industry player is seeking a dedicated Housing Officer to manage and coordinate housing services within a defined area. This role involves being the customer-facing representative, ensuring high-quality service delivery, and managing relationships with local authorities and agencies. The ideal candidate will possess a strong background in social housing, excellent customer service skills, and the ability to handle complex situations. With a commitment to sustainability and diversity, this forward-thinking organization offers a supportive work environment, career progression, and a range of benefits to enhance employee wellbeing.

Qualifications

• Essential car user with experience in social housing settings.
• Strong knowledge of housing practice and law is crucial.

Responsibilities

• Manage housing and estate services within a defined geographical area.
• Coordinate internal and external services to meet customer needs.

Skills

Experience in social housing

Knowledge of housing law

Customer service skills

Administration skills

Attention to detail

Flexibility and adaptability

Team collaboration

Problem-solving

Self-management

Office management

Job description

This Role: Housing Officer - known internally as a Local Housing Manager

Location: Southgate, N14 6PW

This role is a Fixed Term Position until August 2025 (subject to potential extension)

Salary: £40,915 based on a 37.5hr week

Your home office will be located at our office in Southgate, where you will be expected to be at least 2 days a week, and the remaining days you will be on site where your patch is located.

As the Local Housing Manager, you will manage and coordinate excellent housing and estate services within a defined geographical patch. This will allow you to be the accountable customer-facing representative of MTVH across rented tenures. Key will be the coordination of internal and external services to meet the diverse needs of customers, delivering services that meet individual and local needs to a high standard and within the guidelines set.

In addition, you will be required to manage the relationship and increase MTVH's reputation with defined Local Authority Partners and other external agencies and to participate in local initiatives that will improve the lives of our customers. You will be the point of contact for customers regarding complaints, estate services, tenancy management, anti-social behaviour, tenancy enforcement, and lettings management. With the support of specialist teams internally, this will provide you with the ability to be responsible for the solutions for our customers and own your patch.

What you'll need to succeed:

• Essential car user
• Experience of working in a social housing setting is essential
• Good working knowledge of housing practice, housing law, and the principles of service charge management is essential
• Ability to adapt and be flexible
• Ability to collaborate, network, and be a strong team player
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs
• Excellent administration skills
• Attention to detail and accuracy in writing, reporting, and numeracy
• Experience of dealing with customers face to face and responding to customer enquiries on the phone and in writing
• Ability to self-manage a varied and demanding workload, prioritising and organising tasks
• A self-starter who isn’t afraid of challenge, shows innovation, initiative, empathy & passion
• The ability to manage and report on issues against agreed targets
• Excellent office management skills, managing inboxes, keys, etc.

The nature of this role means that the post holder will be regularly involved in activities with vulnerable adults who receive social care. To meet our commitment to providing safe, high-quality services to our customers, we will complete a basic background check with the Disclosure and Barring Service once an offer of employment is made.

Please note: we do not currently offer visa sponsorship.

What’s in it for you?

Our benefits include:

• 28 days annual leave plus 8 bank holidays (pro rata for part time) per year
• 2 volunteering days per year for community involvement
• An additional ‘Beliefs day’ once a year
• Supported family-friendly approach with extended parental leave
• Enhanced pension with matched contributions of up to 9%
• Option to buy or sell up to 5 days annual leave per year
• Life assurance cover 3 x your salary
• Cycle2work scheme
• Hybrid Working - Dependent on job role and department
• Health cash plan scheme for everyday healthcare needs
• Tenancy deposit – interest-free loan to help with rental deposits
• Access to extensive learning and training opportunities
• Colleague virtual social platform for organizational updates and connection
• Career progression across the organisation with mentoring/coaching programmes
• Employee Assistance Programme for colleague wellbeing

About us

We are committed to developing and implementing sustainability initiatives to reduce environmental impact and promote sustainable practices within MTVH.

Our promise

Here at Metropolitan Thames Valley Housing (MTVH), we capture the value that difference brings and are committed to promoting equality, diversity, and inclusion. We work collaboratively ‘Serving people better every day’ to educate, support, and develop all of our diverse employees and the communities that we serve.

We reserve the right to close this vacancy early if a suitable candidate is found, so we encourage you to complete the application as soon as possible to avoid disappointment.