Estate Coordinator

Metropolitan Thames Valley; Greater London; On-site; GBP 29,000 - 30,000; Full time

Job summary

Metropolitan Thames Valley Housing (MTVH) is seeking an Estate Coordinator to manage a brand-new building in Southwark, London. You will be the face of MTVH, delivering high-quality estate management services to tenants, leaseholders and homeowners while ensuring partners meet duties to a high standard.

You will work with Local Housing Managers to support residents, with a 37.5-hour week and a permanent contract.

Qualifications

• Experience dealing with customers from diverse backgrounds and complex needs.
• Experience in a social housing setting is preferred.
• Strong administrative and IT skills with attention to detail.
• Ability to plan, organise and work collaboratively to achieve outcomes.
• Office hours are 9-5, with flexibility as required.

Responsibilities

• Provide a high-quality estate management service across tenures including leaseholders, shared owners and tenants.
• Be the accountable officer delivering a customer-focused service that meets local needs.
• Proactively coordinate services with colleagues, customers and stakeholders to maximise satisfaction.

Skills

Customer service

Conflict resolution

Problem solving

Administrative IT

Organisational skills

Job description

Location: Southwark

840 OLD KENT ROAD, LONDON, SE15 1DB

This Role: Estate Coordinator

Salary: £28,862 to £30,381 based on a 37.5hr working week

Contract Type: Permanent

This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a brand-new building which consists of two residential towers. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person or a security guard. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners.

Duties

• To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants.
• Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards.
• Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction.

What You'll Need To Succeed

• We are looking for a motivated individual and wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change.
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of working in a social housing setting is preferred but not essential.
• Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy.
• The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes.
• This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role.

This is a car free development. Successful applicants will be able to use public transport and be on site during fixed times every day

To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years.

Metropolitan Thames Valley Housing (MTVH) provides affordable homes for people living across London, the South East, the East Midlands and the East of England.

Alongside housing, MTVH delivers a range of support services, working with residents who need additional help to live independently and well. This includes specialist support for older people, mental health services and transitional services that provide intensive support to people who are marginalised or vulnerable.

MTVH is committed to building strong, thriving communities. Through training programmes, events and activities, the organisation supports residents to improve employability, build skills and access opportunities that make a meaningful difference to their lives.

In line with the MTVH 2030 strategy – Your Home, Your Service, Your Future – diversity, equity and inclusion are central to how MTVH works. A range of colleague networks support gender, ethnicity, sexual orientation and disability, helping to create an inclusive workplace where everyone feels a sense of belonging.

These networks provide a platform for colleagues to share their views, recognise what is working well and influence improvements. By listening, learning, and working together, MTVH continues to strengthen its culture, tackle business challenges and ensure it is serving people better every day.

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