Estate Coordinator

Mtvh; Greater London; Hybrid; GBP 29,000 - 30,000; Full time

Job summary

MTVH in London is seeking an Estate Coordinator to manage a brand-new building comprising two residential towers. You will be the face of MTVH on a day-to-day basis, delivering high-quality estate services to tenants and leaseholders.

The role operates 9-5, Monday to Friday, with on-site requirements in a car-free development. You will work with Local Housing Managers to ensure service providers meet high standards and policies are followed.

Qualifications

• Experience in customer-facing roles.
• Ability to resolve conflicts and make decisions.
• Strong writing, numeracy and reporting skills.
• Organised with attention to detail and ability to plan the day.

Responsibilities

• Provide a high-quality estate management service across tenures.
• Act as the accountable officer delivering a coordinated, customer-focused service.
• Collaborate with colleagues, customers and stakeholders to maximise satisfaction.

Skills

Customer service

Problem solving

Conflict resolution

Administrative IT skills

Job description

Estate Coordinator

Location: Southwark - 840 OLD KENT ROAD, LONDON, SE15 1DB

This Role: Estate Coordinator

Salary: £28,862 to £30,381 based on a 37.5hr working week

Contract Type: Permanent

This is a fantastic opportunity for a customer focused individual to join our Housing Team in managing a brand-new building which consists of two residential towers. There are aspects of this role which applicants may find similar to the position of concierge, caretaker, fire warden, facilities person or a security guard. You will be our face of MTVH on a day-to-day basis providing support to our diverse customer base, whilst ensuring that our internal and external service providers fulfil their duties to a high standard within the building. This role will see you working alongside our Local Housing Managers who are responsible for both our tenants and homeowners.

Duties:

• To provide a high-quality estate management service, ensuring outstanding customer service and delivery across tenures including leaseholder, shared owners and tenants.
• Be the accountable Officer providing an efficient, co-ordinated, customer focused service that meets local needs and delivers high standards.
• Proactively work with colleagues, customers and stakeholders to co-ordinate services and maximise customer satisfaction.

What you’ll need to succeed

• We are looking for a motivated individual and wants to make a difference in the community, is enthusiastic, customer focused good at problem solving and enjoys helping people. You must enjoy a challenge and confidently resolve conflict and make difficult decisions using your own initiative. And genuinely care and be confident in your own abilities to drive change.
• Experience of dealing with customers from different backgrounds, presenting with complex or challenging needs is essential
• Experience of working in a social housing setting is preferred but not essential.
• Strong administrative & IT skills with a focus on attention to detail and accuracy in writing, reporting and numeracy.
• The ability to plan your day efficiently, be organised and, have a can-do approach to finding solutions and will demonstrate the ability to thrive in collaborating with others to achieve desired outcomes.
• This post operates within the office hours of 9-5 Monday to Friday. Flexibility will be required due to the nature of this role.

This is a car free development. Successful applicants will be able to use public transport and be on site during fixed times every day

To meet our commitment to providing safe, high-quality services to our customers and as part of our onboarding service we will complete a Basic level background check with the Disclosure and Barring service once an offer of employment is made. This will be renewed every three years.