Onsite Device Support Technician (SC Cleared)

Xerox; Portsmouth; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading office technology company is seeking a Service Technician to provide first-line support at a customer site in Portsmouth. You will be responsible for clearing jams, performing basic repairs, monitoring device status, and maintaining inventory of consumables. This entry-level role requires a full driving license and willingness to learn. The position offers a dynamic work environment with an on-site electric van provided.

Qualifications

• Entry-level experience eager to learn.
• Comfortable with device dashboards and ticketing tools.
• Must have a full driving license.

Responsibilities

• Clear jams and errors, perform mechanical/electrical repairs.
• Run regular maintenance checks to keep devices operational.
• Log all work in the service system and keep accurate records.

Skills

Basic mechanical/electrical aptitude

Foundational IT skills

Problem-solving mindset

Organized & reliable

Job description

Overview

Role overview: Join our service delivery team supporting a single customer site. You’ll be the first person called when office devices (mainly print/MFDs) need help — clearing jams, doing first-line repairs, swapping common parts/consumables, and keeping the fleet running smoothly. You’ll also monitor devices via dashboards, move/relocate units on site, and escalate complex issues to field engineers when needed. An on-site electric van is provided for your work.

About Xerox Holdings Corporation

For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we’ve expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today’s global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at www.xerox.com

What you’ll do

• First-line fixes: Clear jams and errors, perform basic mechanical/electrical repairs, replace common parts (rollers, trays, filters) and consumables.
• Preventive maintenance: Run regular checks to keep uptime high; clean devices and surrounding areas.
• Fleet monitoring: Use IT tools/dashboards to track device status, toner levels, alerts, and usage; take proactive actions.
• Moves & setups: Safely move/relocate machines within the site and help with basic setups under standard procedures.
• Inventory & ordering: Maintain on-site parts/consumables inventory; place replenishment orders as needed.
• Ticketing & records: Log all work in the service system (tickets, parts used, device notes) and keep accurate on-site records.
• Escalation: When an issue goes beyond first-line scope, escalate to engineers per the agreed procedures and service levels.
• Customer liaison: Be the friendly on-site contact, coordinate with the Customer Service/Service Desk team, and update users on status.
• Van stewardship: Use and charge the on-site electric van responsibly; keep it clean and ready for operations.

What you’ll bring

• Entry-level experience: Eager to learn with basic mechanical/electrical aptitude.
• Foundational IT skills: Comfortable with device dashboards, ticketing tools, simple driver/connection checks (Wi-Fi/Ethernet, IP, USB), and following step-by-step procedures.
• Problem-solving mindset: Know when to try a first fix and when to escalate.
• Organized & reliable: Good at record-keeping and following schedules/SOPs.
• Full driving license.
• Security Check (SC) clearance (or eligibility to obtain).

Physical & work requirements

• Active role: frequent walking/standing; bending/squatting; lifting up to 30 kg; and driving for 50%+ of the day as needed on site.
• Works under clearly defined procedures with close support available.
• Follows all safety and site rules.

Success looks like

• High device uptime and clean, well-maintained fleet.
• Quick first-line fixes and smart escalations.
• SLA targets achieved and happy end users.
• Accurate logs and tidy parts/consumables inventory.

Additional Requirements

Security Check (SC) clearance is a requirement for this role.