Onsite Desktop Support Tech - Secret Clearance

VetJobs; Andover; On-site; GBP 23,000 - 34,000; Full time

Job summary

VSO is seeking a Desktop Support specialist to join our team in Andover. You will maintain workstation operations, imaging, asset handling, and provide end-user support to ensure customer satisfaction on site.

The role requires 5+ years of desktop support experience, knowledge of imaging, and familiarity with ServiceNow, Bomgar, LapLink, and Secure Disk Wipe. Local travel and security clearance are required.

Qualifications

• Minimum 5 years of working experience in Desktop Support.
• Knowledge of PC Imaging.
• Experience with change management and incident management.
• Experience with tools such as ServiceNow, Bomgar, LapLink and Secure Disk Wipe.

Responsibilities

• Provide Workstation Software Break Fix support.
• IMAC – PC Install, Moves, Adds and Changes.
• Image Loads.
• Asset Recovery and tagging.
• Printer Support and Client Center (Tech Bar) Support.
• IT Service Management updates and related duties.

Skills

Communication

Independent work

Problem solving

Education

High School Diploma

Tools

ServiceNow

Bomgar

LapLink

Secure Disk Wipe

Job description

VSO is seeking a Desktop Support specialist to join our team in Andover. You will maintain workstation operations, imaging, asset handling, and provide end-user support to ensure customer satisfaction on site.

The role requires 5+ years of desktop support experience, knowledge of imaging, and familiarity with ServiceNow, Bomgar, LapLink, and Secure Disk Wipe. Local travel and security clearance are required.