Desktop Support Engineer — Uptime, Onboarding & Security

Francisco Partners

Greater London

On-site

GBP 32,000 - 45,000

Full time

2 days ago

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Job summary

Veson Nautical is seeking a Desktop Support Technician to provide high-quality end-user IT support across the organization, ensuring uptime of desktops, laptops, and peripherals. You will resolve issues via remote tools, support on-site and remote staff, and assist with IT projects to improve the technology experience.

The role requires hands-on experience with Microsoft 365, Active Directory, and SOC2 controls, in a fast-paced, entrepreneurial environment.

Qualifications

Bachelor’s degree in Information Technology or related field preferred; or equivalent professional experience.
Experience providing desktop support in a global environment, especially with Microsoft and Dell products.
Familiarity with deploying and managing end‑user systems, network devices, and productivity software.
Industry certifications (e.g., Microsoft 365, CompTIA A+) are a plus.

Responsibilities

Provide high-quality technical support to end users via remote tools (e.g., TeamViewer) and Jira Service Desk.
Ensure uptime, stability, and performance of desktops, laptops, peripherals, and software.
Deploy, configure, and image computers for new hires or refresh cycles.
Support SOC2 security controls and IT process documentation.
Create and maintain knowledge base articles for common issues and procedures.