Onsite Desktop Support Engineer – Windows & Network Fixer

Computacenter AG & Co. oHG; Brough; Hybrid; GBP 26,000 - 38,000; Full time

Job summary

Computacenter is seeking an Onsite Desktop Support Engineer in Brough, East Riding of Yorkshire to deliver hands‑on IT support across a busy customer environment. You’ll resolve incidents and fulfill service requests onsite.

Location: Brough, East Riding of Yorkshire (onsite full time). You’ll take 2nd line responsibility for incidents, meet SLA targets, and install & configure software and hardware, while coordinating with Level 3 teams.

Qualifications

• In-depth knowledge of Windows OS (Windows 10/11) including build and registry settings and proficiency in Office.
• Experience handling LTSC Channels and KIOSK is highly desirable.
• Basic understanding in SCCM/Active Directory and IT service models.
• Networking experience including LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS/WINS, PXE and VPN/remote connectivity.
• Knowledge of Microsoft Exchange environment, Outlook configuration, and messaging tools.
• Familiarity with IT peripherals (printers, displays, docking stations, scanners).
• Experience with ITSM software such as ServiceNow.
• Excellent customer interface and customer service skills.
• Flexibility with working hours; full UK Driving License.
• SC Clearance or ability to obtain clearance.

Responsibilities

• Triage and resolve incidents and service requests.
• Provide 2nd line support to resolve incidents to SLA.
• Maintain a <2% incident rate per month target.
• Complete assigned tasks within set timeframes.
• Support Project Tasks for internal and external PMs.
• Handle Non-Standard Requests within agreed timelines.
• Coordinate with Level 3 teams to escalate major issues.
• Troubleshoot and resolve hardware, network, and printer issues.
• Install and configure software and hardware.

Skills

Windows OS

Active Directory

ITSM

Networking

SCCM

Office 365

Printers

Tools

ServiceNow

Job description

Computacenter is seeking an Onsite Desktop Support Engineer in Brough, East Riding of Yorkshire to deliver hands‑on IT support across a busy customer environment. You’ll resolve incidents and fulfill service requests onsite.

Location: Brough, East Riding of Yorkshire (onsite full time). You’ll take 2nd line responsibility for incidents, meet SLA targets, and install & configure software and hardware, while coordinating with Level 3 teams.