Onsite Desktop Support Engineer - Brough

Computacenter; Brough; On-site; GBP 26,000 - 36,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer in Brough to provide hands-on technical support across a busy customer environment. You’ll handle incidents, service requests and ensure a responsive, high-quality user experience.

Key tasks include 2nd line incident resolution, coordinating with Level 3 teams, hardware/software installation, and maintaining SLA targets. Strong Windows 10/11, AD, SCCM, and networking basics are essential, with SC clearance readiness a plus.

Qualifications

• In-depth knowledge of Windows 10/11 including build, configuration and registry basics.
• Understanding of ITSM tooling and incident management processes.
• Experience with Active Directory and general IT services.
• Proficiency with networking concepts (LAN/WAN/VLAN, DNS, VPN).
• Customer-facing communication and incident handling skills.

Responsibilities

• Resolve incidents and fulfill service requests to SLA targets.
• Provide 2nd line support and co-ordinate with Level 3 teams for major issues.
• Install and configure software and hardware for desktop devices.
• Maintain <2% incident rate per month target and meet project deadlines.
• Communicate proactively with stakeholders and manage non-standard requests.

Skills

Windows OS

Active Directory

Networking basics

ITSM

Customer service

Driving license

SC Clearance

Tools

ServiceNow

SCCM

Job description

We’re looking for a Desktop Support Engineer to provide hands‑on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Brough, East Riding of Yorkshire (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi‑Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance