Onsite Desktop Support Engineer - Preston

Computacenter; Preston; On-site; GBP 30,000 - 38,000; Full time

Job summary

Computacenter in Preston is seeking a Desktop Support Engineer to deliver hands-on technical support across a busy customer environment. You will resolve incidents, fulfil service requests and ensure users receive a responsive, high-quality support experience, with onsite presence in Preston.

The role covers incident handling to SLA, project tasks, and coordinating with Level 3 teams. You’ll install and configure software and hardware, support laptops, desktops, networks and peripherals, while

Qualifications

• Windows 10/11 knowledge including build and registry settings.
• Desirable LTSC Channels and KIOSK experience.
• Basic SCCM/Active Directory understanding and ITSM familiarity.
• Networking: LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS, VPN.
• Outlook/Exchange knowledge and general IT etiquette.
• Strong customer service, flexible hours; UK driving licence; SC clearance or eligible.

Responsibilities

• Undertake incident and request tasks
• 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Complete assigned works within allocated timeframes
• Undertake Project Tasks, supporting Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate with Level 3 teams to highlight major issues
• Resolve technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

Skills

Windows OS

Networking basics

SCCM/Active Directory

ITSM tools

Customer service

Driving licence

SC Clearance

Tools

ServiceNow

SCCM

Active Directory

VPN

PXE

Job description

We’re looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Preston (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance