Onsite Desktop Support Engineer - Derby

Computacenter; East Midlands; On-site; GBP 28,000 - 40,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. The role is on-site in Derby, working to resolve incidents, fulfill service requests and ensure a responsive, high-quality support experience.

You will handle incidents and requests, provide 2nd line resolution to SLA, and coordinate with Level 3 teams for major issues. You’ll also install and configure software/hardware, supporting printers, networks, and other

Qualifications

• In-depth Windows 10/11 knowledge with build/configuration/registry understanding.
• LTSC/KIOSK experience desirable.
• Basic SCCM/AD understanding and ITSM familiarity.
• LAN/WAN/VLAN, Wi‑Fi, DHCP, DNS, VPN/remote access knowledge.
• Exchange environment, Outlook, and general email tools familiarity.
• Peripherals like printers, displays, docking stations, cameras.
• Experience with ITSM tools such as ServiceNow.

Responsibilities

• Handle incident and service request tasks.
• Provide 2nd line support to resolve incidents to SLA.
• Aim for <2% incidents per month.
• Complete assigned work within timeframes.
• Support projects with internal/external PMs.
• Handle non-standard requests to agreed timescales.
• Coordinate with Level 3 teams for major issues.
• Resolve hardware, networks, printers, and related tech problems.
• Install and configure software and hardware.

Skills

Windows OS

AD/SC

Networking basics

ServiceNow

Printers & peripherals

Remote connectivity

Customer service

Driving licence

SC Clearance

Tools

ServiceNow

Job description

We’re looking for a Desktop Support Engineer to provide hands‑on technical support across a busy customer environment. You’ll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high‑quality support experience.

Location: Derby (onsite full time)

What you’ll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you’ll need

• An in‑depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi‑Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance