Onsite Desktop Support Engineer - Preston

Computacenter AG & Co. oHG; Preston; Hybrid; GBP 28,000 - 36,000; Full time

Job summary

Computacenter is seeking a Desktop Support Engineer to provide hands-on technical support in a busy customer environment. Based in Preston, you will resolve incidents, fulfill service requests and ensure users receive a responsive, high-quality IT support experience.

You will handle 2nd line incidents, configure software and hardware, and work with ITSM tools such as ServiceNow to maintain SLAs. A strong Windows 10/11 and Office proficiency is essential, along with excellent customer service

Qualifications

• Windows 10/11 OS knowledge and Office proficiency.
• LTSC Channels and KIOSK experience desirable.
• Basic SCCM/Active Directory understanding and ITSM basics.
• Networking knowledge: LAN/WAN/VLAN, DHCP, DNS, VPN/remote access.
• Exchange/Outlook familiarity and IT etiquette.
• Peripherals and hardware experience (printers, displays, docks).
• Experience with ITSM tools (ServiceNow).
• Excellent customer service and flexible hours.
• Full UK Driving Licence; SC clearance or ability to obtain.

Responsibilities

• Undertake incident and request tasks and provide second- line support under SLA.
• Resolve incidents, keep users informed and maintain incident targets.
• Install and configure software and hardware across desktops and laptops.
• Coordinate with Level 3 teams for major issues and project tasks.
• Support internal and external project managers as required.
• Work flexibly with hours to meet business needs.

Skills

Windows 10/11

Microsoft Office

SCCM

Active Directory

ITSM concepts

ServiceNow

Networking basics

LAN/WAN/VLAN

VPN/remote access

Printers/hardware

Customer service

SC clearance or eligible

Full UK Driving Licence

Tools

SCCM

ServiceNow

Active Directory

Job description

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Location: UK - Mobile England | Job-ID: 220791 | Contract type: Standard | Business Unit: Technicians

Life on the team

We're looking for a Desktop Support Engineer to provide hands-on technical support across a busy customer environment. You'll play a key role in resolving incidents, fulfilling service requests and ensuring users receive a responsive, high-quality support experience.

Location: Preston (onsite full time)

What you'll do

• Undertake incident and request tasks
• Possess 2nd line responsibility for resolving incidents to SLA
• Maintain a <2% incident per month target
• Be responsible for the completion of assigned works within allocated timeframes
• Undertake Project Tasks, supporting both internal and external Project Managers
• Undertake Non-Standard Requests tasks to agreed timescales
• Proactively communicate and coordinate with Level 3 teams to highlight major level issues
• Find resolution of technical issues for laptop/desktop hardware, networks, printers, etc.
• Install & configure software and hardware

What you'll need

• An in-depth knowledge and good understanding of Microsoft Windows OS (Windows 10 & Windows 11), including build, configuration and registry settings is required, along with a level of proficiency in Microsoft Office.
• Experience handling LTSC Channels and KIOSK is highly desirable
• Basic level understanding in SCCM/Active Directory and a working knowledge of IT service models
• Networks experience to include an understanding of LAN/WAN/vLAN and Wi-Fi technologies, DHCP, DNS/WINS, PXE and VPN/remote connectivity
• An appreciation of the Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools, along with general etiquette
• Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners
• Working Knowledge of IT Service Management (ITSM) software (ServiceNow)
• Excellent customer interface and customer service skills
• Some flexibility with working hours when needed
• Full UK Driving License
• SC Cleared or required to undertake SC Clearance

About us

Computacenter is a leading independent provider of IT infrastructure services, with about 21,000 employees worldwide. We work at the heart of digitisation, advising organisations on IT strategy, implementing the most appropriate technology and managing our customers’ infrastructures.

We offer a friendly, open working environment without too much fuss about hierarchy. We are looking for professionals with diverse competencies, personalities and strengths who want to live our shared value of teamwork and performance.

Interested in joining a company with a strong sense of community?

We're growing. We're hiring. We encourage. We empower. We support.
#winningtogether #peoplematter