Onsite Desktop Engineer: Customer IT Support & Smart Hands

Capgemini; Manchester; On-site; GBP 23,000 - 32,000; Full time

Job summary

Capgemini in Knowsley is seeking a proactive on-site IT Service Desk professional who will be the first point of contact for customers, delivering excellent service and resolving incidents. The role requires daily client-site presence and involvement in on-call tasks, with training available to progress in ITIL practices and security clearances.

You will liaise with customers and technical teams, document knowledge base articles, and manage hardware with CMDB and AD.

Qualifications

• Ability to work in a busy environment and stay calm under pressure.
• Interact with customers and technical teams at all levels.
• Strong problem-solving and critical thinking.
• Experience with Windows OS and Microsoft 365.
• Knowledge of IT hardware, networks and IT service models.

Responsibilities

• Interact with customers and technical teams to ensure smooth onsite communication and efficient service.
• Provide guidance and create knowledge base articles to prevent repeat incidents.
• Resolve Incidents and Service Requests within defined service levels.
• Maintain hardware records using CMDB and Active Directory.
• Communicate effectively to coordinate on-site support and on-call tasks.

Skills

Communication skills

Customer interaction

Incident resolution

CMDB

Active Directory

Windows 10/11

Microsoft 365

Networking basics

ITIL

Job description

Capgemini in Knowsley is seeking a proactive on-site IT Service Desk professional who will be the first point of contact for customers, delivering excellent service and resolving incidents. The role requires daily client-site presence and involvement in on-call tasks, with training available to progress in ITIL practices and security clearances.

You will liaise with customers and technical teams, document knowledge base articles, and manage hardware with CMDB and AD.