On-Site IT Engineer — Customer Support (London)

Capgemini; Greater London; On-site; GBP 25,000 - 40,000; Full time

Benefits offered by this job

Disability Confident Employer

Job summary

Capgemini in London is seeking a capable IT service desk professional to be the first point of contact for customers, delivering high-quality support onsite five days a week. You will engage with users, respond to incidents and service requests, and guide users with best practices, leveraging ServiceNow and Intune to resolve issues to SLA.

You will manage hardware assets, work with CMDB and Active Directory, and collaborate with technical teams to ensure smooth operations.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work within a busy environment and stay calm under pressure.
• Critical thinking and problem-solving capabilities.
• Working knowledge of Microsoft Windows OS (10/11) and Microsoft 365 Office Suite.
• Understanding of IT hardware (desktops, laptops, printers, peripherals) and network fundamentals.

Responsibilities

• Be the first point of contact for customers, delivering high-quality service and engagement.
• Liaise with customers to ensure smooth communication and resolve queries onsite.
• Provide guidance with best practices and create KBAs for repeatable issues.
• Resolve incidents and service requests to SLA using ServiceNow and Intune.
• Manage IT hardware with CMDB and Active Directory.

Skills

Communication

Interpersonal skills

Problem solving

Microsoft Windows

Microsoft 365

Tools

ServiceNow

Intune

CMDB

Active Directory

Windows OS

Microsoft 365

Job description

Capgemini in London is seeking a capable IT service desk professional to be the first point of contact for customers, delivering high-quality support onsite five days a week. You will engage with users, respond to incidents and service requests, and guide users with best practices, leveraging ServiceNow and Intune to resolve issues to SLA.

You will manage hardware assets, work with CMDB and Active Directory, and collaborate with technical teams to ensure smooth operations.