Onsite Customer Service Coordinator - Fixed-Term (to Mar 2027)

ABN Feeds; Toome; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual salary reviews and incentive-b类

Job summary

AB Agri, based in Toomebridge, Northern Ireland, is seeking a Customer Service Co-ordinator on a fixed-term contract until March 2027. The role supports GB & Ireland customers, coordinating orders, invoicing and cross-border activities, and works closely with warehouse and finance teams to ensure a seamless service.

You'll bring proven customer-facing experience, strong organisation and communication skills, and a willingness to learn new systems.

Qualifications

• Previous experience in a customer service or customer-facing administrative role.
• Experience managing a varied customer base and delivering a consistently high standard of service.
• Strong organisational skills with excellent attention to detail.
• Confident communication skills and the ability to build positive working relationships.
• A customer-driven, solution-focused mindset aligned to AB Agri values.
• Experience using ERP systems (D365).
• Understanding of cross-border product movement (NI/ROI/GB) or customs processes.
• Willingness to learn new systems, processes, and ways of working.

Responsibilities

• Processing customer orders end-to-end, managing expectations around delivery lead times and availability.
• Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.
• Maintaining accurate and up-to-date records across ERP systems and shared online folders.
• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders.
• Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries.
• Clearing down purchase orders and supporting monthly supplier payment processes.
• Invoicing customers daily and processing credits in line with agreed finance procedures.
• Supporting customs and supply chain activities, ensuring compliance with customs regulations for movement of goods between the UK, Ireland and EU markets.

Skills

Customer service

Customer base management

Organisational skills

Communication skills

Customer-focused mindset

Cross-border logistics

Willingness to learn

Forklift operation

Tools

D365

Job description

AB Agri, based in Toomebridge, Northern Ireland, is seeking a Customer Service Co-ordinator on a fixed-term contract until March 2027. The role supports GB & Ireland customers, coordinating orders, invoicing and cross-border activities, and works closely with warehouse and finance teams to ensure a seamless service.

You'll bring proven customer-facing experience, strong organisation and communication skills, and a willingness to learn new systems.