Customer Service Co-ordinator (Fixed Term Contract)

ABN Feeds; Toome; On-site; GBP 22,000 - 28,000; Full time

Benefits offered by this job

Annual salary reviews and incentive-b类

Job summary

AB Agri, based in Toomebridge, Northern Ireland, is seeking a Customer Service Co-ordinator on a fixed-term contract until March 2027. The role supports GB & Ireland customers, coordinating orders, invoicing and cross-border activities, and works closely with warehouse and finance teams to ensure a seamless service.

You'll bring proven customer-facing experience, strong organisation and communication skills, and a willingness to learn new systems.

Qualifications

• Previous experience in a customer service or customer-facing administrative role.
• Experience managing a varied customer base and delivering a consistently high standard of service.
• Strong organisational skills with excellent attention to detail.
• Confident communication skills and the ability to build positive working relationships.
• A customer-driven, solution-focused mindset aligned to AB Agri values.
• Experience using ERP systems (D365).
• Understanding of cross-border product movement (NI/ROI/GB) or customs processes.
• Willingness to learn new systems, processes, and ways of working.

Responsibilities

• Processing customer orders end-to-end, managing expectations around delivery lead times and availability.
• Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.
• Maintaining accurate and up-to-date records across ERP systems and shared online folders.
• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders.
• Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries.
• Clearing down purchase orders and supporting monthly supplier payment processes.
• Invoicing customers daily and processing credits in line with agreed finance procedures.
• Supporting customs and supply chain activities, ensuring compliance with customs regulations for movement of goods between the UK, Ireland and EU markets.

Skills

Customer service

Customer base management

Organisational skills

Communication skills

Customer-focused mindset

Cross-border logistics

Willingness to learn

Forklift operation

Tools

D365

Job description

The Role & Key Responsibilities

Job Title: Customer Service Coordinator - Fixed Term Contract until the end of March 2027.

Location: Toomebridge, Co Antrim, Northern Ireland - This is an onsite position.

Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?

Trident MicroNutri are looking for a proactive and organised Customer Service Co-ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer-centric experience across all touchpoints.

What You’ll Be Doing

• Processing customer orders end-to-end, managing expectations around delivery lead times and availability
• Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.
• Maintaining accurate and up-to-date records across ERP systems and shared online folders
• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders
• Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries
• Clearing down purchase orders and supporting monthly supplier payment processes
• Invoicing customers daily and processing credits in line with agreed finance procedures
• Supporting customs and supply chain activities, ensuring compliance with customs regulations for the movement of goods between the UK, Ireland and EU markets.

What You'll Bring

• Previous experience in a customer service or customer-facing administrative role
• Experience managing a varied customer base and delivering a consistently high standard of service
• Strong organisational skills with excellent attention to detail
• Confident communication skills and the ability to build positive working relationships
• A customer-driven, solution-focused mindset aligned to AB Agri values
• Experience using D365 or a similar ERP system
• Experience operating a Forklift and/or reach truck is desirable but not essential
• Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)
• Willingness to learn new systems, processes, and ways of working

About The Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it. From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits - these are just some of the ways we reward you - from day one.

About Us

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.

When you do, we’ll ask you some equal opportunities questions just to ensure our recruitment process is inclusive - or show us areas we can improve. This information is anonymised, separate from your application and is never seen by the hiring panel. You can choose not to answer these questions and this won’t affect your application.

Agencies and media sales

AB Agri group politely requests no contact from recruitment agencies or media sales. We don’t accept speculative CVs from recruitment agencies nor accept the fees associated with them.