Customer Service Co-ordinator (Fixed Term Contract)

AB Agri; Toome; On-site; GBP 20,000 - 26,000; Full time

Job summary

Trident MicroNutri in Toomebridge, Northern Ireland, is seeking a proactive Customer Service Co-ordinator for a fixed-term contract until end of March 2027. You will handle end-to-end order processing, maintain records, and support cross-border activities between UK/ROI/EU.

The role requires customer-focused, detail-oriented individuals with experience in ERP (D365) and strong communication, willing to work onsite.

Qualifications

• Experience in a customer service or customer-facing administrative role.
• Experience managing a varied customer base and delivering a high standard of service.
• Strong organisational skills with attention to detail.
• Confident communication and relationship-building abilities.
• Customer-driven mindset aligned to AB Agri values; ERP experience preferred.
• Experience using ERP systems (D365) is desirable.
• Forklift operation experience is advantageous but not essential.
• Understanding of cross‑border product movement and customs processes (training provided).
• Willingness to learn new systems and ways of working.

Responsibilities

• Process customer orders end-to-end and manage delivery lead times.
• Provide flexible support to GB & Ireland team; assist in warehouse tasks.
• Maintain accurate records across ERP systems and shared folders.
• Build strong relationships with customers, suppliers and internal teams.
• Invoicing customers daily and processing credits per finance procedures.
• Support supplier payments and month-end processes.
• Assist with customs and cross-border movement activities.

Skills

Customer service

Customer base management

Organisational skills

Communication skills

D365 ERP

Forklift operation

Cross-border movement

Willingness to learn

Tools

D365 ERP

Job description

Job Title: Customer Service Coordinator - Fixed Term Contract until the end of March 2027.

Location: Toomebridge, Co Antrim, Northern Ireland - This is an onsite position.

Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?

Trident MicroNutri are looking for a proactive and organised Customer Service Co-ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer-centric experience across all touchpoints.

What You’ll Be Doing

• Processing customer orders end-to-end, managing expectations around delivery lead times and availability
• Providing flexible support to the wider GB & Ireland team, including frequent support in the warehouse, audit preparation and ad hoc projects.
• Maintaining accurate and up-to-date records across ERP systems and shared online folders
• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders
• Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries
• Clearing down purchase orders and supporting monthly supplier payment processes
• Invoicing customers daily and processing credits in line with agreed finance procedures
• Supporting customs and supply chain activities, ensuring compliance with customs regulations for the movement of goods between the UK, Ireland and EU markets.

What You'll Bring

• Previous experience in a customer service or customer-facing administrative role
• Experience managing a varied customer base and delivering a consistently high standard of service
• Strong organisational skills with excellent attention to detail
• Confident communication skills and the ability to build positive working relationships
• A customer-driven, solution-focused mindset aligned to AB Agri values
• Experience using D365 or a similar ERP system
• Experience operating a Forklift and/or reach truck is desirable but not essential
• Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)
• Willingness to learn new systems, processes, and ways of working