Customer Service Co-ordinator (Fixed Term Contract)

Agri-Web Limited; Peterborough; Hybrid; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Annual salary reviews

Incentive bonus

Career development

Wellbeing benefits

Job summary

AB Agri is seeking a Customer Service Co-ordinator on a fixed-term contract ending March 2027. The role is remote/hybrid with connections to Peterborough, UK and Toomebridge, NI, delivering accurate order handling and responsive customer service for GB & Ireland.

You will manage orders end-to-end, maintain ERP records, liaise with suppliers and internal teams, assist invoicing and customs, and support cross-border movements in a customer-centered role.

Qualifications

• Previous experience in a customer service or customer-facing administrative role.
• Experience managing a varied customer base and delivering a high standard of service.
• Strong organisational skills with excellent attention to detail.
• Confident communication and ability to build positive relationships.
• Customer-driven, solution-focused mindset aligned to AB Agri values.
• Experience using D365 or a similar ERP system.
• Understanding cross-border product movement (NI/ROI/GB) or customs processes (training provided).
• Willingness to learn new systems, processes and ways of working.

Responsibilities

• Processing customer orders end-to-end, managing delivery lead times.
• Providing flexible support to the GB & Ireland team.
• Maintaining records across ERP systems and shared folders.
• Building relationships with customers, suppliers and internal teams.
• Assisting invoicing, price list updates and handling customer queries.
• Clearing down purchase orders and supporting supplier payments.
• Invoicing customers daily and processing credits per finance procedures.
• Supporting customs and supply chain activities for movement between UK, Ireland and EU.

Skills

Customer service

ERP (D365)

Organisation

Communication

Cross-border movement knowledge

Forklift operation

Tools

D365 ERP

Job description

The Role & Key Responsibilities

Job Title: Customer Service Coordinator - Fixed Term Contract until the end of March 2027.

Location: Remote / Hybrid working, connected to Peterborough, UK or Toomebridge, NI

Are you a customer-focused professional who thrives on delivering a seamless, high-quality service in a fast-paced environment? Do you enjoy building strong relationships, juggling multiple priorities, and being at the heart of day-to-day operations that keep a business moving?

Trident MicroNutri are looking for a proactive and organised Customer Service Co-ordinator to join our dynamic and ambitious team based in Toomebridge. In this role, you’ll play a key part in delivering market-leading customer service to our GB & Ireland customer base, working closely with internal teams to ensure a consistent, customer-centric experience across all touchpoints.

What you’ll be doing

• Processing customer orders end-to-end, managing expectations around delivery lead times and availability
• Providing flexible support to the wider GB & Ireland team
• Maintaining accurate and up-to-date records across ERP systems and shared online folders
• Building and maintaining strong working relationships with customers, suppliers, and internal stakeholders
• Supporting the smooth day-to-day running of the office, including invoicing, updating price lists, and resolving customer queries
• Clearing down purchase orders and supporting monthly supplier payment processes
• Invoicing customers daily and processing credits in line with agreed finance procedures
• Supporting customs and supply chain activities, ensuring compliance with customs regulations for the movement of goods between the UK, Ireland and EU markets.
  

What you'll bring

• Previous experience in a customer service or customer-facing administrative role
• Experience managing a varied customer base and delivering a consistently high standard of service
• Strong organisational skills with excellent attention to detail
• Confident communication skills and the ability to build positive working relationships
• A customer-driven, solution-focused mindset aligned to AB Agri values
• Experience using D365 or a similar ERP system
• Experience operating a Forklift and/or reach truck is desirable but not essential
• Understanding of cross-border product movement (NI / ROI / GB) or customs processes (training provided)
• Willingness to learn new systems, processes, and ways of working

About The Company

Rewarding your passion

When you join us, you'll do meaningful work and be rewarded fairly for it.From annual salary reviews and incentive bonus, ongoing career development and enhanced family, financial and wellbeing benefits – these are just some of the ways we reward you - from day one.

About us

We’re AB Agri, part of Associated British Foods (ABF plc) and we’re passionate about feeding the world responsibly and affordably by making quality animal feed, creating nutrition and technology-based products, and offering data services for the agri-food industry.